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TRUE RESIDENTIAL
®
TEC_TM_073 REV. B
04/15/2020Page 50 of 54
FREQUENTLY ASKED QUESTIONS
Q. WHY IS THE MACHINE RUNNING BUT NOT MAKING ANY ICE?
A. The machine will run but not make ice if there is no
water supplied to the machine. Check to make sure the
water is turned on and that the water filter is installed
properly.
Q. WHY DOES THE MACHINE SAY “FUL” BUT THE ICE BIN ISN’T
FULL?
A. This is caused by an improperly adjusted thermostat.
Adjust the thermostat as needed using the instructions
on page 32.
Q. WHY IS THERE WARM AIR COMING FROM THE BOTTOM/FRONT
OF THE ICE MACHINE (KICKPLATE AREA)?
A. This is normal as heat dissipation is part of the ice
making process for this machine.
Q. WHY IS THE ICE MACHINE MAKING LESS ICE THAN BEFORE?
A. If the ambient temperature or the water temperature
goes up significantly, the amount of ice the machine
can make will go down. Likewise if the condenser coil
becomes obstructed or dirty, ice production will drop.
For optimal ice production, make sure the front of the
condenser coil, located behind the kickplate, is clean.
Q. WHY DOESN’T THE MACHINE MAKE ICE AFTER I PUT IT
THROUGH A CLEAN CYCLE?
A. After cleaning, the machine will resume doing whatever
it was doing before cleaning. If you want it to make ice
after a clean, make sure it is in the ICE mode when you
press the
CLEAN
button to start cleaning.
Q. WHY IS MY ICE MACHINE NOT MAKING FULL CUBES?
A. Your unit may need to be descaled and/or water filter
may need to be changed.
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