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04 Troubleshooting and
Maintenance
Troubleshooting
For more information, see "Troubleshooting" or "FAQ" in the
e-Manual.
> Settings > e-Manual > Troubleshooting or FAQ
If none of the troubleshooting tips apply, please visit "www.
samsung.com" and click Support or contact the Samsung service
centre.
• This TFT LED panel is made up of sub pixels which require
sophisticated technology to produce. There may be, however,
a few bright or dark pixels on the screen. These pixels will
have no impact on the performance of the product.
• To keep your TV in optimum condition, upgrade to the latest
software. Use the Update Now or Auto update functions on
the TV's menu (
> Settings > Support > Software Update
> Update Now or Auto update).
The TV won’t turn on.
• Make sure that the AC power cable is securely plugged in to
the TV and the wall outlet.
• Make sure that the wall outlet is working and the remote
control sensor at the bottom of the TV is lit and glowing a
solid red.
• Try pressing the TV Controller button at the bottom of the TV
to make sure that the problem is not with the remote control.
If the TV turns on, refer to "The remote control does not work".
The remote control does not work.
• Check if the power indicator at the bottom of the TV blinks
when you press the remote's Power button.
– If it does not blink, replace the remote control's batteries.
Make sure that the batteries are installed with their
poles (+/–) in the correct direction. Alkaline batteries are
recommended for longer battery life.
• Try pointing the remote directly at the TV from 1.5-1.8 m away.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This
feature measures the light in your room and optimises the
brightness of the TV automatically to reduce power consumption.
If you want to turn this off, go to
> Settings > General >
Power and Energy Saving > Brightness Optimisation.
• The eco sensor is located at the bottom of the TV. Do not
block the sensor with any object. This can decrease picture
brightness.
05 Specifications and Other
Information
Specifications
Display Resolution
3840 x 2160
Sound (Output)
20 W
Operating Temperature
10 °C to 40 °C (50 °F to 104 °F)
Operating Humidity
10 % to 80 %, non-condensing
Storage Temperature
-20 °C to 45 °C (-4 °F to 113 °F)
Storage Humidity
5 % to 95 %, non-condensing
English - 7
English
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