Loading ...
Loading ...
Loading ...
24
TROUBLESHOOTING GUIDE
troubleshooting guide
nuwavenow.com
Prb1
Probe not connected to the Brio. Plug the Probe into the
Brio’s Probe Jack.
Prb2
The Probe target internal temperature is set higher than set
cooking temperature.
Prb3
The Probe has short circuited.
Contact Customer Service 1-888-502-7807 or
support@nuwavenow.com.
Prb4
The Probe sensor is not detecting temperature increase. Ensure
the Probe is inserted into the food and the food is in the unit
while cooking. Be sure that the Probe is not touching bone.
Error Message: Solution(s):
Er1
Overheated NTC Temperature Sensor. Turn the Brio off and
allow it to cool. If the Brio is not working after it cools down,
contact Customer Service 1-888-502-7807 or
support@nuwavenow.com.
Err1
The NTC Temperature Sensor has short circuited. Contact
NuWave Customer Service 1-888-502-7807 or
support@nuwavenow.com.
Err2
The NTC Temperature Sensor is open. Contact NuWave
Customer Service 1-888-502-7807 or
support@nuwavenow.com.
French fries are fried unevenly in the Brio.
1. You did not soak the potato sticks properly before air-frying them.
2. You did not use the right potato type, or they were not fresh.
Soak the potato sticks in a bowl of water for at least 30 minutes, remove them,
and dry them with paper towels. Use fresh potatoes and make sure they stay firm
during air-frying.
French fries are not crispy when they come out
of the Brio.
1. The crispiness of the fries depends on the amount of oil and water in the fries.
Make sure you dry the potato sticks properly before adding oil. Cut the potato
sticks smaller and dry them for a crispier result. Put slightly more oil on the
potatoes before placing them in the Brio for crispier results.
If the Brio needs to be replaced or returned to the manufacturer, please
contact NuWave Customer Service at: 1-888-502-7807 or emailing support@
nuwavenow.com (Mon-Fri 7:30am-4:30pm CST).
Loading ...
Loading ...
Loading ...