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■ Water lter is installed incorrectly - Make sure the lter is properly installed. See “Water Filtration
System” in the User Instructions or User Guide.
■ A reverse osmosis water ltration system is connected to your cold water supply - This can
decrease water pressure. See “Water Supply Requirements.”
NOTE: If questions remain regarding water pressure, contact a licensed, qualied plumber.
Ice/Water dispenser
will not operate
properly
■ New installation - After connecting the refrigerator to a water source, ush the water system. (See
“Water and Ice Dispensers” in the User Instructions or User Guide) Wait 24 hours for ice production
to begin. Wait 72 hours for full ice production. Discard the rst three batches of ice produced.
■ Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and
make sure the ice storage bin is rmly in position. See “Ice Maker and Storage Bin” in the User
Instructions or User Guide.
■ Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery
chute - Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice
delivery chute and the bottom of the ice storage bin using a warm damp cloth, then dry both
thoroughly. To avoid clogging and to maintain a fresh supply of ice, empty the storage bin and clean
both the storage bin and the delivery chute every 2 weeks.
■ Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers” in the User
Instructions or User Guide.
■ Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the
door, temporarily switch from crushed ice to cubed ice to clear the jam.
■ Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait a
few minutes for the dispenser to reset, then resume dispensing. Take large amounts of ice directly
from the ice bin, not through the dispenser.
■ Water pressure to the home is not at or above 35 psi (241 kPa) - The water pressure to the home
affects the ow from the dispenser. See “Water Supply Requirements.”
■ Water lter is clogged or incorrectly installed - Replace lter or reinstall it correctly. See “Water
Filtration System” in the User Instructions or User Guide.
Ice or water has an
off-taste, odor, or gray
color
■ New plumbing connections - New plumbing connections can result in off-avored or discolored
ice or water. This problem should go away over time.
■ Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice
maker to produce new ice.
■ Odor has transferred from food - Use airtight moisture-proof packaging to store food.
■ Use of non-recommended water supply line - Odors and tastes can transfer from certain
materials used in non-recommended water supply lines. Use only a recommended water supply
line. See “Water Supply Requirements.”
■ There are minerals (such as sulfur) in the water - A water lter may need to be installed in order
to remove the minerals.
■ Water lter was recently installed or replaced - Gray or dark discoloration in ice or water
indicates that the water ltration system needs additional ushing. See “Water and Ice Dispensers”
in the User Instructions or User Guide.
Water dispenser will
not operate properly
■ Doors not closed completely - Make sure both doors are rmly closed. (On some models, only the
freezer door must be closed in order to operate the dispenser.)
■ Refrigerator is not connected to a water supply, or the water supply shutoff valve is not
turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is fully
open.
■ Kink in the water source line - A kink in the water line can reduce water ow to the dispenser.
Straighten the water line.
■ Water pressure to the home is not at or above 35 psi (241 kPa) - The water pressure to the home
affects the ow from the dispenser. See “Water Supply Requirements.”
■ New installation - After connecting the refrigerator to a water source, ush the water system. See
“Water and Ice Dispensers” in the User Instructions or User Guide.
■ Water dispenser measured ll feature is not dispensing an accurate amount of water -
Calibrate the water dispenser. See “Water and Ice Dispensers” in the User Instructions or User
Guide.
■ Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers” in the User
Instructions or User Guide.
■ Water lter is clogged or incorrectly installed - Replace lter or reinstall it correctly. See “Water
Filtration System” in the User Instructions or User Guide.
■ A reverse osmosis water ltration system is connected to your cold water supply - This can
decrease water pressure. See “Water Supply Requirements.”
NOTE: If questions remain regarding water pressure, contact a licensed, qualied plumber.
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