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Before you call for service...
Troubleshooting tips
Problem Possible Causes What ToDo
Chlorine taste and/or The ppm of chlorine in your * If tile water supply conlains more lhan 2.0 ppin of chlorine,
odor in the Reverse water supply exceeds maximum additional filtering of die water supply lt_ the Rever_
Osmosisproduct water limits and has destroyed the Osmosis is needed. Gorrect 1Ills condition before doing
Reverse Osanosis membrane, maintenance on tile Reverse OsInosis sysleIn.
The preFflter is no longer * Replace the Reverse Osmosis meInbrane carlridge,
removing chlorine from flow control, _'reen, prefilter, posffilter mid batteries
the water supply, in the eleclronics box.
OthertsMoand/orodor Itigh quality product water * This is nonllal.
may have a different taste
than what you're used to.
Low water usage. * Comploely drain system mid allow to refill.
Contamination in product * Use sanitizing procedures.
water storage.
Preiilter and posffilter * Replace the prefiher and poshfher.
need to be changed. * Salfitize system.
Water leaking from Drain side of faucet air gap * Inspect and eliminate restriction or plug. It is important
faucet air gap hole (3/8" tubing) plugged, dial fliere are no dips, loops or low spots in die drain line
restricted or incorrectly from the faucet air gvap to the drain pipe. Re[er to
connected to the drain. Installation lnslrucfiorls for proper drain connection.
If drain line adapter was used as the drain point,
periodic inspection/cleaning is recommended.
Systemmakes product This is normal. * Water flow rate will be lower than y_)ur regular fauco.
water slowly * It _es .%4 hours 1o fill the tank.
Water supply to the Reverse * Increase _aler pressure, precondition the water, elc.,
Osmosis system not within as needed to confbnn before doing Inaintenance on
spedfications, ltle Reverse Osmosis system.
Prelilter cartridge plugged * Replace the prefiher. If rate does IlOt increase, replace
with sediments, tile posdiher, Reverse Osmosis meInbrane cartridge,
flow control mid batteries in the faucet base.
Reverse O_nosis membrane
plugged with sediments.
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