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Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
POSSIBLE CAUSE/SOLUTION
Poor installation, Place oven rack in center of oven, Place a level on the oven rack, Adjust
leveling legs at base of range until the rack is level, When range is level, cooktop may
appear out of alignment if countertop is not level (See the Range Installation instructions),
Weak, unstable floor, Be sure floor is level and can adequately support range, Contact a
carpenter to correct sagging or sloping floor,
Kitchen cabinet misalignment may make range appear to be unlevel, Be sure cabinets are
square and have sufficient room for range clearance,
Cannot move appliance easily.
Appliance must be accessible for
service.
Cabinets not square or are built in too tight, Contact a cabinet maker to correct the problem,
Contact builder or installer to make appliance accessible,
Carpeting interferes with range, Provide sufficient space so range can be lifted over carpet,
Gas line is hard-plumbed. Have a flexible C.S.A. International approved metal appliance
connector installed.
Surface burners do not light.
Surface burner flame burns
halfway around.
Surface burner flame is orange.
Oven does not operate.
Entire appliance does not operate.
Oven light or lights do not work.
Surface Control knob has not been completely turned to LITE. Push in and turn the Surface
Control knob to LITE until burner ignites and then turn control knob to desired flame size.
Burner ports are clogged. See "Cleaning the Burner Grates, Burner Caps, Burner Heads
and Wok Stand" on page 31 for additional cleaning instructions.
Range power cord is disconnected from outlet (electric ignition models only). Be sure cord
is securely plugged into the outlet.
Electrical power outage (electric ignition models only).
Be sure the gas supply to the range is turned "ON."
Burner ports are clogged. See "Cleaning the Burner Grates, Burner Caps, Burner Heads
and Wok Stand" on page 31 for additional cleaning instructions.
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until
flame is full. Dry the burners thoroughly following instructions in the "General Care &
Cleaning" section.
Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
No electrical power to the appliance. Cjecl steps under "Entire Appliance Does Not
Operate" in the "Before You Call" checklist (this section).
Be sure the oven controls are set correctly for the desired function. See "Setting Oven
Controls" section or "Entire appliance does not operate" in this table.
The time of day must first be set on the clock in order to operate the oven.
Make sure electrical cord/plug is plugged tightly into outlet.
Service wiring is not complete. Call %80e-4-MY-HOME® (See back cover).
Electrical power outage (electric ignition models only). Check house lights to be sure. Call
your local electric company for service. Surface burners can be lit manually.
Burned-out or loose bulb. See "Replacing Oven Light" section in this Use & Care Guide to
replace or tighten the bulb(s).
Electrical power outage. Check house lights to be sure. Call your local electric company for
service.
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