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TROUBLESHOOTING
• Check that the electricity supply has not been shut o.
• If you cannot turn the hob o after using it, disconnect it from the power
supply.
• If alphanumeric codes appear on the display when the hob is switched on,
consult the following table for instructions.
Please note: The presence of water, liquid spilled from pots or any objects
resting on any of the hob buttons can accidentally activate or deactivate the
control panel lock function.
DISPLAY CODE DESCRIPTION POSSIBLE CAUSES SOLUTION
F0E1
Cookware is detected but it is not
compatible with requested operation.
The cookware is not well positioned on
the cooking zone, or it is not compatible
with one or more cooking zones.
Press On/O button twice to remove the
F0E1 code and restore the functionality
of the cooking zone. Then, try to use the
cookware with a dierent cooking zone, or
use dierent cookware.
F0E7
Wrong power cord connection. The power supply connection is not
exactly as indicated in “ELECTRICAL
CONNECTION“ paragraph.
Adjust the power supply connection
according to “ELECTRICAL CONNECTION“
paragraph.
F0EA
The control panel switches o because
of excessively high temperatures.
The internal temperature of electronic
parts is too high.
Wait for the hob to cool down before using it
again.
F0E9
The cooking zone turns o when the
temperatures are too high.
The internal temperature of electronic
parts is too high.
Wait until the cooking area has cooled o
before using it again.
F0E2, F0E4, F0E6, F0E8,
F0EC, F1E1, F2E1, F6E1,
F6E3, F7E5, F7E6
Disconnect the hob from the power supply.
Wait a few seconds then reconnect the hob to the power supply.
If the problem persists, call the service centre and specify the error code that appears on the display.
d E
[when the hob is off]
The hob does not switch heat up.
The functions do not come on.
DEMO MODE on. Follow the instructions in the “DEMO MODE“
paragraph.
e.g.
:
The hob does not allow a special function
to be activated.
The power regulator limits the power
levels in accordance with the maximum
value set for the hob.
See paragraph “Power management“.
e.g.
[Power level lower than level
requested]
The hob automatically sets a minimum
power level to ensure that the cooking
zone can be used.
The power regulator limits the power
levels in accordance with the maximum
value set for the hob.
See paragraph “Power management“.
AFTER-SALES SERVICE
To receive complete assistance, please register your product on
www.hotpoint.eu/register.
BEFORE CALLING THE AFTER-SALES SERVICE:
1. See if you can solve the problem by yourself with the help of the
TROUBLESHOOTING suggestions.
2. Switch the appliance o and back on again to see if the fault persists.
IF AFTER THE ABOVE CHECKS THE FAULT STILL OCCURS, GET IN TOUCH
WITH THE NEAREST AFTER-SALES SERVICE.
To receive assistance, call the number shown on the warranty booklet or follow
the website's instructions on www.hotpoint.eu .
When contacting our Client After sales service, always specify:
• a brief description of the fault;
• the type and exact model of the appliance;
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Made in X
Type: XXXMod.: XXX
01
XXXX XXX XXXXXXX XXXX XXXXX
XXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
• the serial number (number after the word SN on the rating plate
located under the appliance). The serial number is also indicated in the
documentation;
Mod.
Ind.C.
SN:
Prod.N.
xxxx xxxx xxxx
xxxx xxxx xxxx
xxxx xxxx xxxx
xxx xxx
PRODUCT
INFORMATION
• your full address;
• your telephone number.
If any repairs are required, please contact an authorized after-sales service
(to guarantee that original spare parts will be used and repairs carried out
correctly).
In the case of ush-mounted installation, call the After Sales Service to request
assembly of screws kit 4801 211 00112.
In case of installation not over a built-in oven, you can call the After Sales
Service to buy the divider kit C00628720 (cooktop 60 and 65 cm) or C00628721
(cooktop 77 cm).
If you prefer not to buy the divider kit please ensure that a separator is installed
according to the installation instructions.
400020000870
Policies, standard documentation and additional product information can be found by:
• Using QR code in your appliance;
• Visiting our website docs. hotpoint. eu;
• Alternatively, contact our After-sales Service (See phone number in the warranty booklet). When contacting our
After-sales Service, please state the codes provided on your product's identication plate.
Owner's manual
EN
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