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TROUBLESHOOTING GUIDE
Factory Parts & Service Department: 1-800-251-7224
Phone Hours: Mon-Thurs: 8am-5pm, Eastern; Fri: 8am-4pm
Problem
Cause
Correction
1. Surface Burner fails to light.
a. Range not connected to power
supply (Solid State Ignition).
b. Burner incorrectly rated.
c. Clogged burner ports.
d. Open burner not properly
positioned.
e. Sealed burner cap not properly
seated.
f. Moisture
g. Cracked ceramic ignitor.
a. Connect range to wall outlet or check circuit
breaker or fuse box.
b. Have servicer rate burner.
c. Clean ports with a straight pin.
d. Place burner in proper position on valve and
burner hanger.
e. Re-align burner cap (see FIG. 18)
f. Moisture procedure (see page 32)
g. Contact the factory Parts & Service Department.
2. Intermittent spark at surface
burners (Sealed burner models).
a. “Low” setting adjusted too low.
b. Air turbulence at burner head.
a. Contact servicer to adjust low setting.
b. Normalize air movement in kitchen.
3. Uneven flame (Open burner
models).
a. Clogged burner ports.
b. Uneven pan alignment.
a. Clean port holes with a straight pin or uncoiled
paper clip.
b. Remove pan from burner (it obstructs air flow).
Try again.
4. Surface burner flames…
- lifts off port.
- is yellow in color.
- is noisy when turned off.
a. Improper gas mixture.
a. Have servicer adjust burner.
b. Remove pan from burner (it obstructs air flow).
Try again.
5. Oven does not light.
a. Range not connected to power
supply (Solid State Ignition).
b. Damaged ignitor or faulty safety
valve.
a. Connect range to wall outlet or check circuit
breaker or fuse box.
b. Contact the factory Parts & Service Department.
6. Oven temperature seems
inaccurate.
- Food takes too long to cook.
- Food cooks too quickly.
- Under-browning.
- Over-browning.
- Overdone on outside, underdone
in center.
a. Oven was not preheated.
b. Incorrect rack position.
c. Incorrect use of aluminum foil.
d. Oven bottom incorrectly in place.
e. Incorrect utensil used.
f. Oven calibration or burner out of
adjustment.
a. Preheat oven if needed.
b. Refer to FIG. 17 on page 15.
c. Remove aluminum foil. See page 14.
d. Replace oven bottom correctly. Refer to FIG. 20
on page 18.
e. Use shiny pans for cakes, cookies, and biscuits.
Use dull or glass utensils for pies and breads. Dark
pans absorb heat and can cause over-browning.
f. Contact local service provider to calibrate oven
and/or adjust burner.
7. Self-cleaning cycle does not
work.
a. Oven control knob not in CLEAN
position.
b. Door lock handle not in LOCK
position.
a. Follow instructions for starting self-clean on
page 20.
8. Flames inside oven or smoke
coming from vent while oven is in
self-clean mode.
a. Excessive spill-overs in oven.
a. Follow instructions for interrupting self-clean
cycle (page 21). Let oven cool and wipe up spills.
Restart self-clean in accordance with instructions.
9. Soil not completely removed
after self-cleaning cycle.
a. Areas on front frame of oven and
areas on oven door outside of door
seal do not get hot enough to burn
off soil.
b. Self-clean cycle was interrupted.
c. Excessive spill-overs in oven.
a. Areas must be cleaned BEFORE self-clean cycle
is started. Clean using a stiff nylon brush or a
nylon scrubber and soap and water. Be careful not
to damage seals.
b. Wait three hours and restart the self-clean cycle.
c. Wait for oven to cool. Clean spills as much as
possible. Wait three hours and restart self-clean.
10. Range lights do not work.
a. Range not connected to power
supply.
b. Burned out light bulb.
c. Defective switch.
a. Connect range to outlet or check circuit breaker
or fuse box.
b. Replace bulb with a 40-watt appliance bulb.
c. Replace switch. Call servicer if needed.
34
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