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TROUBLESHOOTING AND SERVICE
If your range or cooktop
should fail to operate, first
check the following:
Is the electrical cord securely
inserted into the electrical outlet?
Is the circuit breaker open or has
a fuse blown?
Is there gas being supplied to the
range?
If Service is Required
Call the dealer or authorized FiveStar
service agency. The name of an
authorized service provider may be
obtained from the dealer or dis-
tributor in your area.
Have ALL the following
information on hand before calling
a service professional:
Model Number
Serial Number
Type Number
Date Purchased
Name of Dealer
Clear description of the issue
If the name of a service agency is not
available, have these items ready and
call the factory Parts & Service
Department at 1-800-251-7224 or
423-476-6544, or send an email to
customerservice@fivestarrange.com.
Repair Parts
The FiveStar Parts & Service
Department can provide parts directly
to customers and servicers. When
repair parts are needed, contact the
dealer from whom the equipment was
purchased or contact the factory
Service Department by calling 1-800-
251-7224 or 423-476-6544, or email
customerservice@fivestarrange.com.
If service repair requires installation
of parts, use only FiveStar parts to
ensure protections under the
warranty.
This manual should remain with
the range at all times for service
reference.
Moisture and Electronic Ignition
The sealed surface burners have a
flame sensing feature that
automatically stops the sparking once
the burner has ignited. Turning the
control dial ON will activate an
electronic module and send pulses
(sparks) to all electrodes at a rate of
approximately 1½ pulses (sparks) per
second.
Moisture can adversely affect the
operation of the top burner ignitor
electrodes. Upon initial use of the
range or after extended periods of
non-use in areas with high humidity,
collection of moisture may build up
on in the ceramic sleeve of the flame
sensing electrode. This could cause
delayed burner ignition or may
hamper the flame sensing feature.
This moisture may be driven out of
the electrode by manually lighting the
burner and operating it for a few
minutes. Follow the instructions
below for manually lighting a burner.
NEVER LEAVE THE CONTROL
KNOBS IN ANY POSITION
OTHER THAN “OFF” IF THE
IGNITORS OR BURNERS ARE
NOT WORKING PROPERLY.
With the burner control OFF,
position yourself so you can see
the ignitor electrode.
Briefly turn the top burner knob
to the LITE position while
watching the ignitor electrode.
You should hear the ignition
module start pulsing, and you
should see simultaneous sparks
jump from the ignitor electrode to
the burner base.
If the burner fails to light within
10 seconds or no sparks are
observed, turn the control knob
back to the OFF position.
Next manually light the burner by
holding a lit match near the
burner while turning the control
knob to the LITE position.
Once lit, rotate the burner knob to
the HI setting.
Let the burner operate for five
minutes on HI.
To determine if moisture was the
problem, turn the burner off for a
few minutes. Then check if the
burner can relight properly under
normal operation.
If the burner ignitors continue to
fail to light and operate the flame
sensing feature properly, contact
a qualified service technician.
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