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W415-1139 / B / 01.08.13
19
EN
9.0 TROUBLE SHOOTING
!
WARNING
42.28
SYMPTOM PROBLEM TEST SOLUTION
Dim or no fl ame LED’s are burnt out Inspect the LED’s beneath the fl ame generation belt and re-
place them if necessary
Appliance turns off
and will not turn on
Appliance has overheated
and safety device has
caused the thermal switch to
disconnect
Unplug the appliance, allow appliance to cool for 15 minutes,
then plug it back in
House circuit breaker has
tripped
Reset house circuit breaker
Appliance will not
come on when
switch is fl ipped to
ON
Appliance is not plugged
into an electrical outlet
Check plug and plug it in
Appliance has overheated
and safety device has
caused the thermal switch to
disconnect
Unplug the appliance, allow appliance to cool for 15 minutes,
then plug it back in
Remote control
does not work
Low batteries Replace batteries in remote control
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A
QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
SYMPTOM PROBLEM TEST SOLUTION
Control panel
buttons do not light
LED's are burnt out Replace the control panel
Control panel is not
operational
Glass front is not installed
correctly
Check the glass to ensure that it has been installed correctly
Control panel is damaged Replace the control panel
Flame belt is not
operational
Belt has become
disengaged
Remove belt, check for obstructions, repair any damages and
reinstall the belt
Belt has broken Replace the broken belt
Motor does not work Replace the broken motor
Heater shuts off
automatically
Room is too warm The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature
The heater is blocked Find the source of blockage and remove it.
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