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Refrigerator Troubleshooting Guide
Problem
Refrigerator does not operate.
Refrigerator still wilI not
operate.
Food temperature appears too
warm.
Meat drawer temperature is toc
warm(some models).
Food temperature is too cold.
Refrigerator runs too
frequently.
Water droplets form on inside
of refrigerator.
Water droplets form on outside
of refrigerator.
Meat drawer or crisper drawer
does not close freely (some
models).
Refrigerator has an odor.
Refrigerator makes unfamiliar
sounds or seems too loud.
Ice cubes have an odor.
Ice cubes stick together or •
"shrink".
Solution
• Make sure freezer control is on.
• Make sure refrigerator is plugged in. If not, firmly plug the cord into a live outlet with proper voltage.
• Check fuse or circuit breaker. Plug in another item at that wall outlet. If outlet does not work, replace the
fuse or reset the circuit.
• If freezer control is on, light works but 2 fans and compressor are not operating, refrigerator may be in
defrost cycle. Wait 40 minutes to see if refrigerator restarts.
• Unplug refrigerator. Transfer food to another refrigerator or place dry ice in freezer section to preserve
food. Call for service.
• See above sections.
• Allow time for recently added warm food to reach refrigerator or freezer temperature. Adding food warms
the refrigerator. It can take a few hours for the refrigerator to return to normal temperature.
• Check gaskets for proper seal. Gaskets should seal tightly to cabinet.
• Clean condenser coils. See "Condenser Coils" instructions in "Care and Cleaning" section.
• Adjust refrigerator and or freezer control. See "Setting Controls" instructions in "Controls" section.
• Freezer or refrigerator light stays on. If light stays on, call service.
• Return air vents behind crisper are blocked restricting airflow. Locate return air vent behind crispers and
remove any debris that blocks vents or restricts airflow.
• Slide control to colder setting.
• Adjust freezer control to colder setting. See "Setting Controls" instructions of "Controls" section.
• Verify temperature controlled meat drawer cap has been moved if drawer has been moved from left to
right side of cabinet. See "Meat Drawer" section.
• Clean condenser coils. See "Condenser Coils" instructions in "Care and Cleaning section.
• Adjust refrigerator control. See "Setting Controls" instructions in "Controls" section.
• Adjust freezer control to warmer setting. See "Setting Controls" instructions in "Controls" section. Allow
several hours for temperature to adjust.
• Verify plastic cap is in place near temperature controlled meat drawer. See "Meat Drawer" section.
• It may be normal to maintain constant temperature.
• Doors have been opened frequently or for an extended period d time. When the door is opened warm
humid air is allowed into the refrigerator. The more the door is opened the more warm air the refrigerator
must cool.
• Allow time for recently added warm food to reach refrigerator or freezer temperature. It can take a few
hours for the refrigerator to return to normal temperature.
• Clean condenser coils. See "Condenser Coils" instructions in "Care and Cleaning" section.
• Adjust freezer control. See "Setting Controls" instructions in "Controls" section.
• Check gaskets for proper seal. Gaskets should seal tightly to cabinet.
• Freezer light stays on. If light stays on, call service.
• Make sure refrigerator is level. See "Leveling Refrigerator" section of Installation Instructions.
• It is normal during high humidity periods or if doors have been opened frequently.
• Wrap food tightly and wipe off damp containers prior to storing in the refrigerator to avoid moisture
accumulation.
• Check door seals for proper seal. Gaskets should seal tightly to cabinet.
• It is normal during high humidity periods or if doors have been opened frequently.
• Check for a package that may prevent drawer from closing properly.
• Confirm drawer is in proper position.
• Clean drawer channels with warm, soapy water. Rinse and dry thoroughly.
• Apply a thin layer of petroleum jelly to drawer channels.
• Confirm refrigerator is level.
• See "Odor Removal" instructions in "Care and Cleaning" section.
• It may be normal. See "Normal Operating Sounds" section.
• See "Odor Removal" instructions in "Care and Cleaning" section.
• Ice maker was recently installed. Discard first few batches of ice to avoid discolored or off-flavored ice.
• Food has not been wrapped tightly in either refrigerator or freezer compartment. Rewrap foods since
odors may migrate to the ice if food is not wrapped properly.
• Discard ice and clean ice bucket or trays more frequently. Ice cubes are porous and absorb odors easily.
• Water supply contains minerals such as sulfur. In some situations a filter may need to be installed to
eliminate taste and odor problems.
Empty ice cube bucket or trays more frequently. If used infrequently, ice cubes may stick together or
shrink.
14
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