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Common Issues
The following problems are not a malfuncon and in most situaons will not require repairs.
Issue Possible Causes
Unit does not turn
on when pressing
ON/OFF button
The Unit has a 3-minute protecon feature that prevents the unit from overloading.
The unit cannot be restarted within three minutes of being turned off.
The unit may change its seng to prevent frost from forming on the unit.
Once the temperature increases, the unit will start operang in the previously
selected mode again.
The set temperature has been reached, at which point the unit turns off the
compressor. The unit will connue operang when the temperature fluctuates
again.
The indoor unit
emits white mist
In humid regions, a large temperature difference between the rooms air and the
condioned air can cause white mist.
Both the indoor and
outdoor units emit
white mist
When the unit restarts in HEAT mode aer defrosng, white mist may be emied
due to moisture generated from the defrosng process.
Troubleshooting
The unit changes from
COOL/HEAT mode to
FAN mode
The indoor unit makes
noises
A squeaking sound may occur aer running the unit in HEAT mode due to expansion
and contracon of the unit’s plasc parts.
Both the indoor unit
and outdoor unit make
noises
Low hissing sound during operaon: This is normal and is caused by refrigerant gas
flowing through both indoor and outdoor units.
Low hissing sound when the system starts, has just stopped running, or is defrosng:
This noise is normal and is caused by the refrigerant gas stopping or changing direcon.
Squeaking sound: Normal expansion and contracon of plasc and metal parts
caused by temperature changes during operaon can cause squeaking noises.
SAFETY PRECAUTIONS
If any of the following condions occurs, turn off your unit immediately!
The power cord is damaged or abnormally warm
You smell a burning odor
The unit emits loud or abnormal sounds
A power fuse blows or the circuit breaker frequently trips
Water or other objects fall into or out of the unit
DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AN AUTHORIZED
SERVICE PROVIDER IMMEDIATELY!
Cooling and Heang Models: If the Operaon light and PRE-DEF (Pre-heang/
Defrost) indicators are lit up, the outdoor temperature is too cold and the unit’s
an-cold wind is acvated in order to defrost the unit.
In Cooling-only Models: If the “Fan Only” indicator is lit up, the outdoor
temperature is too cold and the unit’s an-freeze protecon is acvated in order
to defrost the unit.
A squeaking sound is heard when the system is OFF or in COOL mode. The noise is
also heard when the drain pump (oponal) is in operaon.
Troubleshooting
Page 12
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