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English
65
Troubleshooting
Problem Possible cause Solution
Brown streaks or
specks.
Boilovers have been cooked
onto the surface.
• Wait until the surface cools down.
Then, use a scraper to remove those
impurities. Use the blade scraper to
remove soil.
• See the section on the care and
cleaning of the glass cooktop on
pages 57-59.
Areas of
discoloration with
metallic sheen.
Mineral deposits from water
and food have been left on
the surface of the cooktop.
• Remove using a ceramic-glass
cooktop cleaning cream.
• Use cookware with clean, dry
bottoms. Clean the cooktop with a
ceramic cleaning agent regularly
every week.
“Cracking” or
“popping” sound.
This is the sound of the metal
heating and cooling during
both the cooking and self-
cleaning functions.
This is normal operation, and not a
system failure. Use the oven as usual.
OVEN
Problem Possible cause Solution
The oven will not
turn on.
The range is not completely
plugged into the electrical
outlet.
Make sure the electrical plug is inserted
into a live, properly grounded outlet.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the circuit
breaker.
The oven controls have been
set improperly.
See the chapter on operating the oven.
The oven is too hot. Allow the oven to cool.
Incomplete service wiring. Call for service.
Power outage. Check to see if the house lights will
turn on. If required, call your local
electric company for service.
The oven light will
not turn on.
The light bulb is loose or
defective.
Tighten or replace the bulb.
The switch operating the light
is broken.
Call for service.
(continued)
NE59J7630SS_AA_DG68-00598A-01_EN.indd 65 2015-04-16 �� 4:46:10
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