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64
English
Troubleshooting
Troubleshooting
COOKTOP
Problem Possible cause Solution
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
You may be using
inappropriate cookware.
Use pans which are flat and match the
diameter of the surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until the
desired heat is obtained.
The surface units
will not turn on.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the circuit
breaker.
The cooktop controls are set
improperly.
Check if the correct control is set for
the surface unit you are using.
Areas of
discoloration on
the cooktop.
Food spillover was not
cleaned.
Refer to the section on the care and
cleaning of the glass cooktop on pages
57-59.
The surface is hot and the
model features a light-colored
cooktop.
This is normal. The surface may appear
discolored when it is hot. This is
temporary and will disappear as the
glass cools.
The surface unit
frequently cycles
on and off.
The surface unit
stops glowing
when changed to a
lower setting.
The element will cycle on and
off to maintain the power
setting.
This is normal operation, and not a
system failure. Use the oven as usual.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being cleaned
improperly.
Scratches are not removable. Tiny
scratches will become less visible
in time as a result of cleaning. Use
ceramic glass top cleaning cream. Do
not use chemical or corrosive agents.
These agents may damage the surface
of the product.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles
(eg. salt or sand) present
between the cookware and
the surface of the cooktop.
To avoid scratches, use the
recommended cleaning procedures.
Make sure cookware bottoms are clean
before use, and use cookware with
smooth bottoms.
Cookware has been slid across
the cooktop surface.
NE59J7630SS_AA_DG68-00598A-01_EN.indd 64 2015-04-16 �� 4:46:10
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