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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
Problem Possible Causes What To Do
Water has air bubbles Air in system after installation. . Will go away after it runs for a while.
and is cloudy
Indicator light on faucet Batteries installed incorrectly . Observeorientation on page 14 and install correctly.
base not working or expended. Replacebatteries if old.
Blue light does not . Normal operation.
illuminate until 6 months.
Batteries are dead. . Usenew CR2032,3-volt battery.
Chlorine taste and/or
odor in the Reverse
Osmosis product water
Other taste and/or odor
Water leaking from
faucet air gap hole
System makes product
water slowly
The ppm of chlorine in your
water supply exceeds maximum
limits and has destroyed the
Reverse Osmosis membrane.
• Ifthe water supply contains more than 2.0 ppm of chlorine,
additional filtering of the water supply to the Reverse
Osmosisis needed. Correct this condition before doing
maintenance on the ReverseOsmosissystem.
The prefilter is no longer
reducing chlorine from
the water supply.
. Replacethe ReverseOsmosis membrane cartridge,
flow control, screen, prefilter, postfilter and batteries
in the electronics box.
High quality product water
may have a different taste
than what you're used to.
. Thisis normal.
Low water usage. . Completely drain system and allow to refill.
Contamination in product . Usesanitizing procedures.
water storage.
Prefilter and postfilter • Replacethe prefilter and postfilter.
need to be changed. • Sanitizesystem.
Drain side of faucet air gap
(318"tubing} plugged,
restricted or incorrectly
connected to the drain.
. Inspect and eliminate restriction or plug. It is important
that there are no dips, loopsor low spots in the drain line
from the faucet air gap to the drain pipe. Referto
Installation Instructions for proper drain connection.
If drain line adapter was used as the drain point,
periodic inspection/cleaning is recommended.
This is normal.
. Water flow rate will be lower than your regular faucet.
. It takes 3-4 hours to fill the tank.
Water supply to the Reverse
Osmosis system not within
specifications.
. Increase water pressure,precondition the water, etc.,
as needed to conform before doing maintenance on
the ReverseOsmosis system.
Prefilter cartridge plugged
with sediments.
. Replacethe prefilter. If rate does not increase,replace
the postfilter, ReverseOsmosis membrane cartridge,
flow control and batteries in the faucet base.
22
Reverse Osmosis membrane
plugged with sediments.
. ReplaceReverseOsmosis membrane cartridge, flow
control and battery in the faucet base.
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