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English 93
Troubleshooting
Troubleshooting
If you run into unexpected trouble, look first for a solution in the tables below. If you are
still having trouble after trying the suggested solution, call 833-35-ELITE (833-353-5483).
Gas safety
Problem Possible cause Action
You smell gas. The surface burner knob is
not in the OFF position and
the burner is not lit.
Turn the burner knob to OFF.
There is a gas leak. • Clear all occupants from the room/
building/area.
• Immediately call your gas supplier
from a neighbor’s home; your
own phone may cause a spark
that ignites the gas; follow the gas
supplier’s instructions.
• If you cannot reach your gas
supplier, call the fire department.
Surface burner
Problem Possible causes Action
No burner ignite The cooktop is unplugged. Make sure the power cord is plugged
into a live, grounded outlet.
A fuse may have blown; the
circuit breaker may have
tripped.
Replace the fuse or reset the circuit
breaker.
The gas supply is not
properly connected or
turned on.
See your cooktop’s Installation
Instructions. Have a qualified
technician connect/turn on the gas
supply.
Surface burners
do not light. But
power and gas are
properly supplied.
The control knob is not set
properly.
Push in the control knob and turn it to
the Lite position.
• The burner caps are not
in place.
• The burner base is
misaligned.
• Clean the electrodes.
• Put the burner cap on the burner
head.
• Align the burner base.
A surface burner
clicks during
operation.
The control knob has been
left in the Lite position.
After the burner ignites, turn the
control knob to the desired setting;
if the burner still clicks, contact a
service technician.
NX9900R_PRO RANGE_DOP36M96GL_DG68-01105C-02_EN.indd 93 2019-07-29 10:52:50
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