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15
NOTICE: The Bluetooth
®
word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Kanto Distribution Inc. is under license.
NOTICE: Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other
countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and
other countries.
Audio Troubleshooting Guide
Frequently asked questions about TUK by Kanto.
1. None of the lights on the front panel are
illuminated.
• Make sure the power cable is connected to the speaker
and power outlet.
• Ensure that the power outlet is providing power.
• Verify that the Power Switch on the rear of the speaker
is in the ON position.
2. The blue Input LED on the front panel is
illuminated but there’s no audio playing.
• Make sure the correct input is selected. Press the knob
on the front of the speakers or use the remote to cycle
through the dierent inputs to select the correct input.
• Set the volume of the source to its highest level. Ensure
audio source is playing audio.
• Check that the audio cable connected to and from the
source is rmly connected. Test another audio cable if
available.
• Verify that the volume of the speaker is not at its
minimum level. Turn the volume up using the knob on
the front or the volume controls on the remote.
3. The remote is not functioning correctly.
• Ensure there is a clear line of sight from the remote to
the speakers. Aim the remote at the IR Receiver.
• Check battery compartment of remote to make sure
the batteries are installed and aligned correctly.
• Replace batteries.
4. Speakers are going into standby while
listening to audio.
• Set the volume of the source to its highest level. Low
source volume can inadvertently trigger standby
mode.
• Disable Automatic Power Down (see Pg. 14).
5. You are experiencing poor audio quality.
• Set the volume of the source to its highest level. Low
source volume can negatively aect dynamic range.
• Ensure that the rear of the speaker is spaced away
from the wall by at least 8 inches, allowing the rear
port function to be left unimpeded.
• Set the bass and treble levels to the default setting by
pressing the EQ reset buttons on the remote.
• Test a dierent song or source to isolate the issue.
6. The source will not connect to Bluetooth.
• Ensure the speakers are in Bluetooth mode. Press the
knob on the front of the speakers or use the remote to
cycle through the dierent inputs to select Bluetooth.
• Make sure the blue BT Input LED on the front panel
of TUK is blinking rapidly, indicating the speakers are
in pairing mode. If the BT Input LED is solidly lit, press
the Bluetooth reset button on the remote to unpair a
previously used device and enter pairing mode.
• On the source, turn Bluetooth o and on again.
• If "TUK by Kanto" cannot be found while searching
for devices on the source, power-cycle the speaker by
switching the Power Switch OFF then ON and try these
steps again.
7. You are experiencing buzzing, hissing or
distortion.
• If using the optical input, set the source’s output to
stereo — not surround, Dolby, DTS, or 5.1 — and set
the sample rate to 96 kHz or lower.
• Verify if the noise is coming from the source by
removing all sources from the speakers.
• Make sure it is not a power issue by trying a power
outlet that is on a dierent circuit.
• Check that the audio cable connected to and from the
source is rmly seated. Try a dierent cable or source
to isolate the issue.
8. There’s no audio coming from an attached
subwoofer.
• Check if the subwoofer is muted by pressing the SUB
button (see Sub Mute on Pg. 13 for more info).
• Check that the RCA cable connected to and from the
subwoofer is rmly seated. Try a dierent cable or
source to isolate the issue.
• Make sure the subwoofer is connected to a power
outlet and is ON.
• Increase the volume of the subwoofer.
• Increase the cuto frequency of the subwoofer.
• Power-cycle the speaker by switching the Power Switch
OFF then ON.
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