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Trouble Shooting and FAQs
What type of stainless steel are our hoods made of?
Our indoor stainless steel hoods are made with a 430 stainless steel. Our outdoor
hoods are made of 304 stainless steel, this type is stronger and more resistant to rust
and corrosion.
Do I need a chimney extension or a shortening kit when I
purchase my hood?
Your hood will come with a default chimney that has a telescoping chimney to allow
for an ad-justable mounting height for a ceiling of up to 9 to 9.5 feet. An extension
is needed for a ceiling from 10´ to 12´ tall. A short chimney is recommended for a
ceiling height of 8ft, however mea-sure to be certain. All extensions and short kits will
come with brackets that go specifically with that chimney.
How many amps?
For dual motors it is up to 6amps. For single motors it is 3 amps.
What type of motor is in the range hoods?
Our hoods have a squirrel cage motor.
Is the width of my range hoods description, the actual size?
No, the actual size of the range hood will be slightly less than the generic description
of the range hood. For instance: a 30˝ range hood will most likely be 29-7/8˝. Refer
to your partic-ular model for the exact width.
How do I clean my grease filter and how often?
Your grease filter should be washed with hot water and detergent once per month or
placed in a dishwasher for cleaning. Make certain the filter is completely dry before
reinstalling. Re-place the grease filter if it becomes damaged or too dry to clean.
Can I clean my charcoal, odor filter?
No, charcoal odor filters cannot be washed and must be discarded and replaced,
when they become noticeably dirty, have stopped filtering the odors, or at least once
per year.
What is the best way to duct my range hood?
To maximize your range hood’s performance, match your duct size to the original
size of the fan’s ducting. Use the shortest amount of ducting as possible and keep the
ducting as straight as possible. Do not exceed 40 feet of ducting. For every elbow
deduct five feet from the total.
Do I have to exhaust the range hood to the outdoors?
Yes. If installing a range hood that has ductwork connected to it (any hoods that do
NOT recirculate the air back into the room), to properly exhaust the air, be sure to
duct the air out side. DO NOT vent exhaust air back into the spaces within the walls,
ceilings, attics, crawl spaces, or garages. A buildup of humidity and grease could
cause damage and/or a fire risk to your home.
My hood is operating but the air is moving slower than normal.
Check the filter for buildup and clean or replace it if needed. If the difficulty still
persists, check for obstructions in the ductwork. A common obstructioin is buildup in
the roof or wall cap, such as: bird nests or other debris.
My hood is making a rattling noise.
This is probably attributed to one of the following:
1. The motor is loose—Turn off the power and remove the filter and check that all
screws are secure and tight around the motor.
2. The duct work connection is loose—Turn off the power to the unit and check that
the ductwork connection to the pipe is tight. Add duct tape if necessary.
What is make-up air?
When the range hood ventilates the air out of the room, the air vented must be
replaced, this is called make-up air. We do not currently provide a make-up air unit.
NOTE: Always consult any applicable building codes in your area in regards to
minimum and maximum air flow rates. Certain states may require additional items
such as make-up air for larger CFM range hoods (typically over 300 CFM).
Trouble Shooting and FAQs
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