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PelPro Pellet Stove • 7103-171E • January 9, 2020
pelprostoves.com
33
Troubleshooting
Troubleshooting
Alarm
(LED Flashing RED)
Possible Cause Corrective Action
1 Flash: Empty
Hopper
No fuel is delivered to the re pot to sustain ame
Hopper empty (most likely)
Auger Jam (next likely)
No vacuum
Hopper lid open
Flame is evident but the exhaust probe is not able
to recognize the hot exhaust temperature
Exhaust probe not attached to outlet
Exhaust path is dirty
Fill the hopper, inspect the feed tube for jams,
inspect the venting and rebox for obstructions
and clean if necessary, inspect the exhaust
blower to make sure it runs, or close the
hopper lid.
Inspect and clean the exhaust outlet, rebox,
re pot, and behind the baes. Inspect the
exhaust probe to see if it is securely attached
to the side of the exhaust outlet.
2 Flashes: Exhaust
Probe Fail
The exhaust probe
senses a temperature
of less than negative
20 degrees Celsius or
above 300 degrees
Celsius.
The exhaust temperature is above or below the
acceptable range.
Exhaust Probe Failure
Not plugged in
Failed component
Plug the probe into the board
Replace the component
3 Flashes: Ambient
Probe Alarm
The ambient probe
senses a temperature
of less than negative
20 degrees Celsius
or above 70 degrees
Celsius.
The ambient temperature is above or below the
acceptable range.
Ambient Probe Failure
Not plugged in
Failed component
Plug the probe into the board
Replace the component
4 Flashes: Missed
Ignition
During the ignition
sequence the load
does not ignite. The
Stove will automatically
retry once from the rst
failed attempt.
Fuel
No fuel
Hopper Empty
Feed Jam
Feed doesn’t turn
Feed motor disconnected or failed
Fire pot
Fire pot Dirty so fuel is not near ignition hole
in the re pot
Igniter
No power
Debris in the end of the igniter chamber
Fill the hopper
Inspect and clear jam in the feed tube
Inspect the feed motor circuit (hopper lid must
be closed, vacuum switch must be closed (ie
exhaust blower on), and feed motor must be
plugged in.
Clean the re pot
Check leads and if the igniter works.
Clean the end of the igniter chamber from
inside the rebox (removal of the re pot
required for this step).
8 Flashes: Exhaust
Over Temperature
The exhaust tempera-
ture has exceeded the
allowable temperature.
Fuel
Feed Motor Locked On
Non-approved fuel used
Convection blower
Dirty
Failed
Installation
Installation conguration is tight allowing for
limited air circulation around the Stove.
Review the feed motor and feed rates. Normal
feed motor operation is on between 1* and 4*
seconds out of every 7 seconds. (*depending
on model and burn rate setting)
If the feed motor does not turn o, replace the
control board.
Review the fuel being used.
Clean
Replace
Review the installation and move if necessary.
Following correction of any alarm, turn the dial control to the OFF position, wait 10 seconds and turn back to desired
setting OR unplug the Stove, wait 10 seconds then restore power.
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