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35
TROUBLESHOOTING GUIDE
If you can’t find an answer to your problem in the chart below, or if the problem cannot be fixed,
you will need technical help. Contact your Authorized Service Center or Customer Care.
Problem
Probable Causes
What To Do
COOKTOP
Some burners will not light.
Flames do not burn all around
the burner
cap.
Burner parts or igniters may be
wet, dirty, or misaligned.
Check that the burner parts are
clean, dry, and correctly
assembled. Check that the
igniters are clean and dry. See
‘Care and cleaning’ for
instructions.
Burner flames very large and
yellow.
Burner bezel ports are clogged.
Burner ports or burner caps are
not positioned properly.
Cooktop is being operated with
the wrong type of gas.
Regulator is not installed, is
faulty, or is set for the wrong
type of gas.
Clean burner bezel ring ports
with straightened paper clip,
needle, or wire. Remove and
carefully re-install burner bezel
and caps. Ensure that the type
of cooktop matches the natural
gas supply. Check installation,
replace regulator, or set
regulator for proper gas.
Sparking but no flame
ignition.
Gas shut-off valve is in the
‘OFF’ position.
Turn shut-off valve to the ‘ON’
position.
Igniters spark continuously
after flame ignition.
Power supply polarity is
reversed. Igniters are wet or
dirty.
Have polarity corrected. Dry or
clean igniters.
Burner flame goes out at low
setting.
Low gas supply pressure. Air
intake holes around knobs are
obstructed.
Contact gas company. Remove
obstruction.
The flames have suddenly
gone out.
A draft or a spill has
extinguished the flame.
No action required. The burner
will detect this and automatically
relight. However, if there has
been a large spill, we
recommend turning the burners
off and cleaning the burners and
sump area. See ‘Care and
cleaning’ for instructions.
There is a power failure – can
I still use the cooktop
burners?
Power outage in your area.
The cooktop burners can still be
used. To light them:
(1) Holding a lighted match to
the flame spreader, push in on
the control knob and turn
counterclockwise to LITE.
(2) When the flame is burning
all the way around the burner,
you may adjust the heat.
Important!
If the flame is blown out during
a power failure, turn the knob
immediately to OFF, as the
burner will not automatically
relight and gas may escape.
732 South Racetrack Road, Henderson, Nevada 89015
in f o @ v in o t e m p . c o m
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