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24
How to Obtain Service
If trouble occurs during normal operation, rst check the
troubleshooting guide on page 24 to see if any of these
simple steps may correct the problem. If service becomes
necessary:
1. If the product is within the rst year warranty period,
please call Twin Eagles Customer Service at (562) 802-
3488 for directions on how to obtain warranty coverage
in your area.
2. If the product is outside of the rst year warranty
period, Twin Eagles Customer Service can provide
recommendations of service centers in your area.
3. In all correspondence regarding service, be sure to
give the service number, serial number, located on your
product’s serial plate, and proof of purchase.
4. Try to have information or description of the nature of
the problem, how long the ice machine has been run-
ning, the room temperature, water temperatures, and
any additional information that may be helpful in quickly
solving the problem.
If You Do Need Service
If you do need service, contact your dealer or Twin Eagles.
In any correspondence, refer to the service number and
serial number of your ice machine which is located on the
upper left hand side of the wall liner. Retain your proof of
purchase. You may want to record these numbers in Table
C below.
For Your Records
Date of Purchase
Dealer’s name
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip Code
Appliance Serial Number
Appliance Service Number
Date Warranty Card Sent (Must
be within 10 days of purchase).
Table C
TROUBLESHOOTING AND OBTAINING SERVICE
Problem Possible Cause Remedy
Appliance not cold enough
(See “Adjusting the temperature" on page 9)
• Control set too warm
• Content temperature not stabilized.
• Excessive usage or prolonged door open-
ings.
• Airow to front grille blocked.
• Door gasket not sealing properly.
• Adjust temperature colder. Allow 24 hours
for temperature to stabilize.
• Allow temperature to stabilize for at least
24 hours.
• Airow must not be obstructed to front
grille. See “clearances” on page 4.
• Replace door gasket.
Appliance too cold
(See “Adjusting the Temperature” on page 9)
• Control set too cold
• Door gasket not sealing properly.
• Adjust temperature warmer. Allow 24 hours
for temperature to stabilize.
• Replace door gasket.
Noise or Vibration • Appliance not level
• Fan hitting tube obstruction.
• Level appliance, see “Leveling Legs” on
page 4.
• Contact a qualied service technician.
Appliance will not run. • Appliance turned off
• Power cord not plugged in.
• No power at outlet.
• Turn appliance on. See “Starting your ap-
pliance” on page 9.
• Plug in power cord.
• Check house circuit.
!
WARNING
Electrocution Hazard
• Never attempt to repair or perform maintenance on the appliance until the main electrical power has been dis-
connected. Turning the appliance control "OFF" does not remove electrical power from the unit's wiring.
• Replace all parts and panels before operating.
!
CAUTION
In the unlikely event you lose cooling in your unit, do not unplug
the product from the electric supply, but do call a qualied ser-
vice technician immediately. It is possible that the loss of cooling
capacity is a result of excessive frost build-up on the evaporator
cooling coil. In this case, removing power to the unit will result in
the melting of this excessive quantity of ice, which could generate
melt water that exceeds the capacity of the defrost drain system
and could result in water damage to your home. The end-user
will be ultimately responsible for any water damage caused by
prematurely turning the unit off without appropriately managing
the excess water run-off.
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