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12
Cleaning and Maintenance
Troubleshooting
Problem
Possible causes
What to do
The cooktop cannot be
turned on.
No power.
Make sure the cooktop is connected to the
power supply and that it is switched on.
Check whether there is a power outage in
your home or area. If you’ve checked
everything and the problem persists, call a
qualified technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section ‘Operating
Instructions’ for instructions.
The touch controls are
difficult to operate.
There may be a slight film of
water over the controls, or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch control area is dry and
use the ball of your finger when touching the
controls.
The glass is being
scratched.
• Rough-edged cookware.
• Unsuitable, abrasive scourer
or cleaning products being
used.
Use cookware with flat and smooth bases.
See ‘Choosing the Right Cookware’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
contracting and expanding
differently).
This is normal for cookware and does not
indicate a fault.
The induction hob
makes a low
humming noise
when used on
a high heat setting.
This is caused by the
technology of induction
cooking.
This is normal, but the noise should
quieten down or disappear completely
when you decrease the heat setting.
Fan noise coming
from the induction
hob.
A cooling fan built into your
induction hob has come on
to prevent the electronics
from overheating. It may
continue to run even after
you’ve turned the
induction
hob off.
This is normal and needs no action. Do
not switch the power to the induction
hob off at the wall while the fan is
running.
Pans do not become
hot and appears in
the display.
The induction hob cannot
detect the pan because it is
not suitable for induction
cooking.
The induction hob cannot
detect the pan because it is
too small for the cooking
zone or not properly
centered
on it.
Use cookware suitable for induction
cooking. See section ‘Choosing the right
cookware’.
Centre the pan and make sure that its
base matches the size of the cooking
zone.
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