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52
TROUBLESHOOTING
Performance
Appliance does not
drain water.
Kinked drain hose.
• Ensure that the drain hose is not kinked.
Drain located higher than 1 m above the floor.
• Make sure that the drain hose is no higher than 1 m above the bottom of
the appliance.
Detergent is not
dispensed completely
or not dispensed at all.
Too much detergent is used.
• Follow the guidelines provided by the detergent manufacturer.
Drain Pump Filter may be blocked.
• Clean the Drain filter.
Cycle time is longer
than usual.
The load is too small.
• Add more items to allow the appliance to balance the loads.
Heavy articles are mixed with lighter items.
• Always try to wash articles with similar weight in order to allow the
appliance to evenly distribute the weight of the load for spinning.
The load is out of balance.
• Manually redistribute the load if articles have become tangled.
Cycle end is delayed Unbalance is detected or suds removing programme is on.
• This is normal. The time remaining shown on the display is only an
estimated duration. Actual time may vary.
Symptoms Possible Cause & Solution
Poor stain removal Previously set stains.
• Articles that have been previously washed may have stains which have
been set. These stains may be difficult to remove and may require hand
washing or pre-treating to aid in stain removal.
Staining Bleach or softener is dispensed too soon.
• Dispenser compartment is overfilled. It makes bleach or softer dispensed
rapidly. Always measure bleach or softener to prevent overfilling.
• Close the detergent dispenser slowly.
Bleach or softener was added directly to the clothes in the drum.
• Always use the detergent dispenser to ensure that bleach or softener is
properly dispensed at the right time in the programme.
Symptoms Possible Cause & Solution
global_main.book.book Page 52 Tuesday, February 8, 2022 2:47 PM
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