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5
Customer service
Your washer does not require any special care other than
the maintenance and care mentioned in this manual. If
you have a problem with your washer, please consult.
~ Troubleshooting; Page 41
This may save you money. If a technician comes out to
advise you of information that is in the Troubleshooting
table you may be charged.
If problems persist and service becomes necessary,
contact your dealer, installer or an authorized service
center. Do not attempt to repair the appliance yourself.
Any work performed by unauthorized personnel may void
the warranty.
If you are having a problem with your washing machine
and are not pleased with the service you have received,
please follow these steps:
1.
Contact your installer or the Authorized Service
Provider in your area and explain to them why you are
not satisfied. This will usually correct the problem.
2.
If after working with your installer or service technician
the problem still has not been resolved to your
satisfaction, please let us know either by writing to us
at:
BSH Home Appliances Corporation
1901 Main Street, Suite 600
Irvine, CA 92614
or calling us at:
1-800-944-2904
When writing or calling please have the following
information available:
▯ E-Nr. (model number, example: WAW285H2UC/01)
▯ FD (serial number, example: 9709|90007)
▯ Date of Original Purchase (receipt required)
▯ Date Problem Occurred
▯ Explanation of Problem
If writing, please also include a daytime telephone
number and a copy of the sales invoice.
When calling Customer Service, please be ready to
provide the model number E-Nr. and FD serial number.
This information will help provide the best support for
your washer.
Additional information is available at our website.
www.bosch-home.com/us
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