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44
Information on the display area
If troubleshooting did not solve your issue contact customer service ~ Customer service; Page 5
| does not appear in
the display panel.
Wi-Fi is switched off. To connect to your home network, switch on Wi-Fi.
Wi-Fi is switched on but a connec-
tion to the home network cannot be
established.
Check whether your home network is available or try
to connect to your home network again.
~ Home Connect; Page 27
Home Connect is not
working.
▯ You can find solutions to problems with Home Con-
nect at www.home-connect.com.
▯ The use of the Home Connect functionality depends
on the availability of the Home Connect Services in
your country. Check here, www.home-connect.com,
to see if the Home Connect services are available in
your area and further information.
Problem Possible cause(s) Solution(s)
Problem Possible cause(s) Solution(s)
ÿ flashes
Door not closed properly or
attempting to lock or unlock.
Check that no laundry is caught between the door
glass and gasket and close door securely. Wait until
door is locked or unlocked.
r flashes
Cold water tap not turned on. Turn on the cold water tap.
Supply hose for cold water kinked
or pinched closed.
Eliminate the cause, replace the hose if damage.
Strainer in water supply hose
clogged.
Clean the water inlet strainer.
~ Cleaning the water inlet strainers; Page 38
Cold water pressure too low. Eliminate the cause.
Ålights up
Too much detergent used or non-
HE detergent used.
Use less detergent for future loads. Only use HE deter-
gents.
The Drum Clean pro-
gram indicator flashes
Indicates Extra Hot wash tempera-
ture has not been used in recent
wash cycles.
Run a Drum Clean or other program with Extra Hot
temperature option selected and without laundry.
•:Š„, r is shown
Hot water tap not turned on. Confirm hot water hose is correctly connected and
turn on the hot water tap.
Supply hose for hot water kinked or
pinched closed.
Eliminate the cause, replace the hose if damaged.
Hot water pressure too low. Eliminate the cause.
Strainer in water supply hose
clogged.
Clean strainers in supply hoses.
“: ‹‹ <-> - ‚‰
Pump is blocked (obstructed). Clean the washer drain hose and/or the drain pipe.
May need to perform pump maintenance to clear
blockage.
~ Cleaning the drain pump; Page 39
“: ‹‹ <-> - ƒ„
Water in the base, appliance leak-
ing.
Turn off the water tap. Call the customer service!
Others Turn off machine, wait 5 seconds and turn on again. If
the the problem persists, call customer service.
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