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17
If you have any questions regarding the product, please call customer service at
1-877-447-4768, 8:00 a.m. – 4:30 p.m. CST, Monday – Friday.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Fireplace does not
operate.
1. The replace is not
plugged in.
1. Make sure the replace is plugged in
to a standard 120V outlet.
2. A circuit breaker is tripped
or a fuse blown.
2. Check additional appliances on the
circuit; ideally the replace should be
on a dedicated 15 Amp circuit.
3. Defective ON/OFF switch. 3. Call customer service.
4. Loose wiring. 4. Call customer service.
Power light is ON
but the ame effect
is not visible.
1. Incorrect operation. 1. Refer to operating instructions.
2. LED strip is not
functioning.
2. Call customer service.
3. Loose wiring. 3. Call customer service.
Heater is not
operating.
1. Incorrect operation. 1. Refer to operating instructions.
2. Defective heater switch. 2. Call customer service.
3. Defective heater assembly. 3. Call customer service.
4. Loose wiring. 4. Call customer service.
5. Dirty or clogged vents.
5. Unplug the unit. Clear vent area of dust
and debris. Wait ten minutes, plug the unit
in again and turn on the heater.
Display shows "E1". 1. NTC is Defective. 1. Call customer service.
Excessive noise
when the heater is
operating.
1.
Defective fan.
1. Call customer service.
2.
Defective heater assembly.
2. Call customer service.
3.
Dirt/dust on fan.
3. Refer to maintenance section.
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