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Frequently Asked Questions
Problem Possible cause and solution
The browning of cakes/
cookies is uneven.
The wrong temperature or shelf level was selected.
There will always be a slight unevenness. If
browning is very uneven, check whether you
selected the correct temperature and shelf level.
The material or color of the bakeware is not suitable
for the operating mode selected.
When using the Surround
(Surround) operating
mode, light-colored, shiny baking pans will not
produce as desirable results. Dark, matte baking
pans are best for baking.
There is still soiling in
the oven compartment
after a Self Clean pro-
gram.
The Self Clean program burns off soiling in the oven
and leaves it as ash.
Remove the ash with warm water, liquid dish soap,
and a clean sponge or a clean, damp microfiber
cloth.
If there is still coarse soiling left in the oven after
the Self Clean program, you should start the
program again, selecting a longer duration if
necessary.
The accessories make
noises when they are
pushed into or pulled
out of the oven.
The Self-Clean-resistant surface of the side runners
creates friction when accessories are pushed into or
pulled out of the oven.
To reduce the friction, add a few drops of heat-
resistant cooking oil to some kitchen paper and
use this to lubricate the side runners. Repeat this
after every Self Clean program.
The oven interior light-
ing turns off after a
short time.
The oven lighting is set to switch off after 15
seconds (default setting). You can change this
setting (see “Using the oven – Operating the clock/
timer”).
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