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PLEASE NOTE: EL22 IS FOR OUTDOOR PERMANENT INSTALLATIONS ONLY AND EL22-I IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL
AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT WWW.ECCOTEMP.COM/SUPPORT FOR MORE INFORMATION.
Support: Eccotemp.com/help-desk Shop Online: Eccotemp.com/products Store Locator: Eccotemp.com/locator
Phone: 866-356-1992 | Email: [email protected] | Address: 315 - A Industrial RD Summerville, SC 29483
English
Before You Call For Service
Troubleshooting Tips
Save time and money! Review the charts on the following pages rst and you
may not need to call for service.
This water heater incorporates a variety of shut o devices that prevents the
operation of the water heater down if undesirable combustion conditions occur.
Such as the presence of a blockage of the combustion air vent insucient gas or
pressure which can impact the safe operation of the water heater. Please contact
a Qualied Service Technician if this occurs.
Problem
Possible Cause
What To Do
Not enough or
no hot water
Water shuto valve is not
fully opened.
Check shuto valve and open fully.
Hot water faucet is not
fully opened
Open hot water faucet completely.
(The main burner goes o when incoming
water volume is inadequate.
Water piping is frozen Allow piping to thaw.
No electricity or water
supply is cut o.
Check that proper power is being supplied
and/or water supply is adequate.
Unit is not “ON”.
Turn the unit “ON” by the button on the
remote control.
The temperature may
be set too low
Increase the temperature setting.
Mixing Valve malfunction
(if applicable).
Check and replace if necessary.
Error code displayed on
remote control panel
See instructions for Error Code and if required,
contact a dealer for service.
Water not
hot enough..
The temperature may be
set too low.
Increase the temperature setting.
The gas valve is not fully
opened.
Check and open the gas valve fully.
Water too hot
The temperature is set
too high
Decrease the temperature setting.
Water shuto valve is
not fully opened.
Check shuto valve and open fully.
Small amount of water
has been heated.
Allow more water to ow.
Water lter is clogged Clean the lter with a tooth brush.
Fan continues
to rotate after
hot water faucet
is closed.
This function is to
purge unburned gas
10-15 seconds.
Normal operation. There is no need to call for
service. Check for error code.
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