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TROUBLE SHOOTING
Problems with different fireplace systems are NOT just caused by Durablow remote control, but also by fireplace itself.
Please firstly review and check fireplace manufacturer’s manual to see if all wires are properly connected, valve is
working fine, or gas tank / pipes are in good condition. Then please check the operations below:
1. Check to see if receiver batteries are installed properly. If one battery is installed backward, the entire system will NOT
working. Be sure battery output is 2.5 volts or more for transmitter, and 5.2 volts or more for receiver box.
2. Make sure the transmitter is communicating with the receiver.
Check to see if receiver beeps in ON & OFF modes. The receiver only beeps in ON & OFF modes.
If no beeps when the MODE button is depressed on the transmitter in ON & OFF modes, please LEARN and match
transmitter with receiver first (see LEARNING TRANSMITTER TO RECEIVER).
4. Make sure the transmitter is in good condition (doused or broken transmitter will be out of order) and within the 15 to
20-foot range of the receiver.
5. Positioning the receiver box is quite important. If the receiver is fully covered by a metal, the operation of the receiver
may be failed because of losing communicating with transmitter or shortening the use distance range. Re-position the
receiver to gain better signals.
6. Make sure the thermopile / thermocouple, connecting with Millivolt valve in your fireplace, is in working
condition. The whole system, including Durablow remote control and Millivolt valve, will be disabled due to the
SAFETY PROTECTION reason, please turn off the gas line and replace the thermopile / thermocouple with parts
from original fireplace maker.
WARRANTY & LEGAL DISCLAIMER
Warranty:
Durablow warrants this remote control system for a 2-YEAR LIMITED WARRANTY of the original purchaser / owner of
this system. This warranty is not transferable to another person. it is for the original purchaser of the product. Durablow
warrants any parts failed because of defective workmanship in production or materials from the original date of purchase.
Durablow will repair or replace the defective parts at Durablow’s decision.
Replacement parts will be available at NO charges and free-shipping to users for the FIRST 2 years of this warranty. If
Durablow does not have the parts for a certain model, then a replacement system will be provided.
The Owner must provide a bill of sale, order ID or payment record which should be kept to verify purchase date and
establish warranty period.
This warranty does not cover claims. Damage to the system caused by accident, misuse, abuse, or installation error, no
matter implemented by a contractor, third party Service Company, or owner, is not covered by this warranty. Any
modifications of the system will void this warranty.
Photos and simple questions may be required for further product investigation & improvement. Durablow & PayandPack
will reserve the right to physically inspect the product for defects, by authorized representatives.
Legal disclaimer:
Due to different using circumstance, user should take specific advice from qualified technician or professional people
before undertaking any action following information included in these instructions above.
All users who ignore this disclaimer, misuse, abuse, or install the system improperly are at their own risk.
Version 20190806
Page 10
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