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Troubleshooting
Problem Possible Cause Suggested Solution
Water dispenser
is leaking
Drain cap and silicone seal are not
secure.
Ensure seal is secure in drain plug
and tighten drain cap.
Water is not hot
or cold enough
All the water in the tank has been
used.
Replace with full bottle and wait for
water to heat and/or cool.
The unit is unplugged. Plug it into the outlet.
Hot water is not functioning. Press the hot water button to start
the heating cycle.
The circuit breaker in your home is
tripped or the fuse has blown.
Reset the breaker or replace the
fuse.
Hot water thermostat tripped
(turned o).
Allow the temperature of the
hot water tank to cool for
approximately 15-30 minutes. The
temperature limit switch will re-set
automatically.
Lower door is not properly closed. Make sure the lower door is
properly closed.
Water dispenser
is not dispensing
water
Empty water bottle. Replace with full bottle.
Mineral deposits clogging tanks. See Cleaning the Reservoirs.
Possible air pocket. Push down the dispenser buttons
to prime the unit.
Bottle / POU switch is not in
correct mode.
Flip the Bottle / POU switch to the
correct mode.
Child safety lock (hot water) not
activated.
Activate child safety lock.
Water dispenser
is noisy
Water dispenser is uneven. Make sure the dispenser is on an
even surface that can support its
full weight.
Water pump makes noise as it fills
the tank.
This is normal.
Alarm is beeping
continuously
(when connected
Point-of-use only)
Water leakage detection system is
activated.
Refer to the Water Leakage
Detection System instructions in
this manual.
Note: Do not return this product to the store. For questions on operation, assembly or
parts, please contact Customer Service at 1-877-447-4768 and ask for assistance.
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