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15
20-Cup Rice Cooker
www.insigniaproducts.com
Troubleshooting
Any other servicing should be performed by an authorized service representative.
PROBLEM SOLUTION
My rice cooker does not
turn on.
Make sure that the power cord is plugged in and the
wall outlet works. If not, check the circuit breaker and
reset if necessary.
There may be a problem with the internal circuitry and
connections. Take your rice cooker to a Best Buy
authorized service center for repair.
Make sure that the power cord is not damaged. If it is,
take your cooker to a Best Buy authorized service
center for repair.
My cooker does not stay on. If you cannot press a button to turn it on, or if a button
is missing or broken, take your cooker to a Best Buy
authorized service center for repair.
My cooker continues to
cook after I remove the
cooking pot.
If the rice cooker continues to heat up after you take
out the cooking pot, take your cooker to a Best Buy
authorized service center for repair.
The indicator light does not
turn on.
If your cooker is heating correctly, but the indicator
lights or display do not indicate whether the rice is
cooked or being kept warm, the LEDs are probably
burnt out and need to be replaced. Take your cooker
to a Best Buy authorized service center for repair.
The light could be incorrectly connected in the
circuitry. Take your rice cooker to a Best Buy
authorized service center for repair.
The rice is too dry or hard
after cooking.
Additional water and cooking time will soften the rice.
Add 1/2 to 1 cup of water (depending on how dry it is)
and stir throughly. Close the lid and press the Quick
Rice button. When your rice cooker switches to
temperature preservation mode, check the
consistency and repeat as necessary.
Rice is too moist or soggy
after cooking.
You probably added too much water. Stir the rice to
redistribute the bottom (moistest) part of the rice, as
well as release excess moisture. Close the lid and let
your cooker remain in temperature preservation (keep
warm) mode for 10 to 30 minutes as needed, stirring
occasionally.
The bottom layer of rice is
browned or caramelized.
The bottom layer of cooked rice may become slightly
browned or caramelized during cooking. To reduce
browning, the rice should be rinsed before cooking to
remove any excess starch. Stirring the rice once it
switches to temperature preservation (keep warm)
mode will also help to reduce browning/caramelizing.
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