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9
Troubleshooting
Problem
Solution
The control panel display shows “00” when the power button,
timer button, or heater button is pressed, but no normal
functions occur. Only the flame control button is causing
normal functions.
□
Fireplace is in Demo Mode. Flip rocker switch to "O"
position to turn demo mode off.
The unit does not turn on.
□
Check that the unit is fully plugged into a standard 120V
outlet.
□
Press the power button on the control panel.
There is a visible flame effect, but the heater does not
continue to blow warm air after repeatedly turning on the
heater. The heater continues to automatically shut itself off
after a few minutes.
□
Note that the heater thermostat default temperature setting
is 72 degrees Fahrenheit. Confirm that your heater
temperature setting exceeds your ambient room
temperature. If your room temperature is above 72 degrees,
your heater will shut itself off, unless you adjust your
heater thermostat to a higher temperature setting.
□
Turn on/off the heater button several times to make sure it
is in the “ON” position.
The heater does not work, but the Power and Heater switches
are in the “ON” position and thermostat is set to “ON”.
□
Turn off fireplace and unplug the unit from the wall outlet
for 5 minutes. After 5 minutes plug the unit back into the
wall outlet, and operate as normal. Make sure that no
objects are blocking the air vents on the top and on the
front of your fireplace. Note that if your ambient room
temperature is very hot, the heater will automatically shut
off as a safety protocol
The display unit on the control panel shows “88” and the
function indicator is quick flashing, indicating it is in alarm
mode.
□
Unplug the unit from the wall outlet for 5 minutes. After 5
minutes plug the unit back into the wall outlet, and operate
as normal. Make sure that no objects are blocking the air
vents on the top and on the front of your fireplace. Note that
if your ambient room temperature is very hot, the heater
will automatically shut off as a safety protocol.
Remote control is not working.
□
Change the remote batteries.
□
Operate remote transmitter at a slow measured pace. Press
the remote control buttons with an even motion and gentle
pressure.
□
Repeatedly pressing buttons in rapid succession may cause
the transmitter to malfunction.
□
Stand closer to your fireplace.
□
Remove objects that may block your remote control’s
ability to communicate with your fireplace.
Pressing the heater button causes the logs to flash, and the
heater blower will not turn on and produce heat.
□
Your heater has been locked in the OFF position. To unlock,
turn on the main power, then press and hold the heater
button for 10 seconds, until you see the logs starting to
flash several times. The heater will now be unlocked and
can be turned ON using normal operation of the heater
button.
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