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44 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
Brown streaks
or specks.
Boilovers have been cooked
onto the surface.
• Wait until the surface
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
• See the section on the
care and cleaning of the
glass cooktop on page 39.
Areas of
discoloration
with metallic
sheen.
Mineral deposits from water
and food have been left on
the surface of the cooktop.
• Remove using a ceramic-
glass cooktop cleaning
cream.
• Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
“Cracking”
or “popping”
sound.
This is the sound of the metal
heating and cooling during
both the cooking and self-
cleaning functions.
This is normal operation, and
not a system failure. Use the
range as usual.
OVEN
Problem Possible cause Solution
The oven will
not turn on.
The range is not completely
plugged into the electrical
outlet.
Make sure the electrical
plug is inserted into a live,
properly grounded outlet.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The oven controls have been
set improperly.
See the chapter on operating
the oven starting on page 24.
The oven is too hot. Allow the oven to cool.
Incomplete service wiring. Call for service.
Power outage. Check to see if the house
lights will turn on. If required,
call your local electric
company for service.
The oven light
will not turn
on.
The light bulb is loose or
defective.
Tighten or replace the bulb.
The switch operating the light
is broken.
Call for service.
The appliance
will not turn
on.
The appliance is not
completely plugged into the
electrical outlet or a fuse in
your home may be blown or
the circuit breaker tripped.
Make sure the power cord is
plugged into a live, properly
grounded outlet. Check the
fuse and circuit breakers.
Incomplete service wiring. Call for service.
Power outage. Check to see if the house
lights will turn on. If required,
call your local electric
company for service.
NE58K9430SS_AA_AC_DG68-00721A-06_EN+CFR.indb 44 2018-12-17 4:50:46
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