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English 43
Troubleshooting
CONTROL DISPLAY
Problem Possible cause Solution
The display
goes blank.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The display
ashes.
There was a power failure. Reset the clock.
COOKTOP
Problem Possible cause Solution
The surface
units will not
maintain a
rolling boil or
will not cook
fast enough.
You may be using
inappropriate cookware.
Use pans which are at and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until
the desired heat is obtained.
The surface
units will not
turn on.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the
circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control is
set for the surface unit you
are using.
Areas of
discoloration
on the cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the glass
cooktop on page 39.
The surface is hot and the
model features a light-colored
cooktop.
This is normal. The surface
may appear discolored when
it is hot. This is temporary
and will disappear as the
glass cools.
Problem Possible cause Solution
The surface
unit frequently
cycles on and
off.
The element will cycle on and
off to maintain the power
setting.
This is normal operation, and
not a system failure. Use the
range as usual.
The surface
unit stops
glowing when
changed to a
lower setting.
This is normal. The unit is still on and hot.
Scratches or
abrasions on
the cooktop
surface.
The cooktop is being cleaned
improperly.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles
(eg. salt or sand) present
between the cookware and
the surface of the cooktop.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Cookware has been slid across
the cooktop surface.
NE58K9430SS_AA_AC_DG68-00721A-06_EN+CFR.indb 43 2018-12-17 4:50:46
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