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APPENDIX B: Troubleshooting
Quell
®
User Manual Quell Customer Care 1-800-204-6577 or +1-781-890-9989
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Contents |
24
Reposition the device to minimize the amount of
electrode on the back of the calf. This usually means
positioning the device on the inside or outside
rotated towards the front (but not right on top of
the tibia bone).
If you mostly have cramping/soreness when lying
down, make sure that the device is not positioned
such that it is compressed between the bed and your
leg. Compressing the device forces the electrodes
closer to the muscle, making it more likely to activate
it. If this is happening, position the device so that it
will not be compressed between the bed and your
leg in your preferred sleep position to minimize any
discomfort.
There is no risk associated with soreness. If you
are getting a lot of pain relief from Quell, you may
decide it is worth it to keep wearing it, even if you
have some soreness as a consequence.
The device increased intensity on its own.
If the increase was rapid and intense, you may
have inadvertently pressed the button. This can
sometimes happen if you have your legs crossed
or are resting your legs against an object, like a
piece of furniture or the car door while driving.
App users can disable the button to prevent
unintentional changes.
If intensity is increasing on its own and waterfall
pattern is shown, calibration is running. Pressing
the button 4x in a row will stop calibration. If this
was accidental, the device will remember your
previous calibration settings.
If the increase was noted toward the latter half
of the therapy session, the habituation ramp
is too steep for you. The device is designed to
increase intensity throughout a therapy session
to compensate for nerve habituation. For some
people, this ramp is too steep, in which case the
therapy intensity should be decreased during the
therapy session. If you allow therapy to run the
full 60 minutes, the device will remember the
adjustment for future therapy sessions.
My device is pulsing at the end of therapy.
Pulsing serves as a reminder that you have being
wearing the device on the same place for at least
4 hours. You should consider removing the device
to allow the covered skin to breathe. You may also
move the device to the other leg if more therapies
are desired. A “long term wear” alert will pulse for
one minute at the conclusion of the 3rd therapy
session (at least 4 hours of wear).
If you don’t remove the device, it will pulse again at
the conclusion of each subsequent session until the
device is removed. Sessions will still continue to run
automatically. The device will not pulse after four
hours of overnight wear, or while you are sleeping.
Sleep
Do I need to do anything to the device on wake
up?
No, you do not need to do anything special. Once
you are up and moving about for more than a
few minutes, the device will automatically revert
to normal daytime therapeutic intensity the next
time it restarts therapy. We do recommend you
remove your device or switch legs after waking up
to prevent skin irritation. When you put your Quell
back on and start therapy, the device will restart
at normal intensity.
The device is waking me up when therapy restarts
overnight.
Check sleep settings on smartphone app. You may
have inadvertently changed sleep mode setting
or may need to change the settings to "Gentle
Overnight," "Bedtime," or "As Needed" mode.
My device doesn’t “wake up”/restart in the
morning.
Make sure you wait 60 minutes to see if device will
restart on its own. If you had the device off your
skin for more than 60 minutes or charged it while
it was off, you will need to restart manually.
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