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Quell
®
User Manual Quell Customer Care 1-800-204-6577 or +1-781-890-9989
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Contents |
19
Chapter 10: Maintenance, Safety, and Service
Maintenance
Contact Quell Customer Care at 1-800-204-6577
if the device requires service.
Cleaning Device
Use a damp cloth to clean the exterior of the
device. Do not use any other cleaning solutions
since they may damage the case. Never immerse
the device in water or other liquids.
Cleaning Band
Remove device before washing the band. Handwash
band with a gentle detergent and let it air dry. If
band material is becoming stretched, it may be put
through a gentle dryer cycle; ensure Velcro is adhered
to band before drying.
Device Storage
When device is not in use, store it in a dry location
away from direct sunlight.
Disposal
Used electrodes can be disposed of in normal
trash receptacles. Dispose of the device according
to national, state, and local regulations as the
device contains a Lithium-Ion battery.
Limited Warranty
NeuroMetrix, Inc. manufactures its hardware
products in accordance with industry standard
practices. NeuroMetrix warrants the Quell
device to be free from defects in materials and
workmanship at the time of shipment. The
warranty term is two years beginning on the date
of shipment from the manufacturer, as further
described in the following text.
This warranty does not cover damage due
to external causes, including accident, abuse,
misuse, problems with electrical power, usage
not in accordance with product instructions,
failure to perform required maintenance, and
problems caused by use of parts or components
not supplied by NeuroMetrix. This warranty does
not apply to any product repaired or altered by
anyone other than NeuroMetrix or an authorized
NeuroMetrix representative.
NeuroMetrix will repair or replace products that
are shown to be other than as warranted above
and covered under this limited warranty that are
returned to NeuroMetrix under a NeuroMetrix
issued Return Material Authorization (RMA)
Number. To initiate a return, contact Customer
Care at 1-800-204-6577.
All parts removed from repaired products
will become the property of NeuroMetrix. If
NeuroMetrix repairs or replaces a product, the
original warranty is not extended.
NEUROMETRIX MAKES NO EXPRESS OR IMPLIED
WARRANTIES OR REPRESENTATIONS BEYOND
THOSE STATED IN THIS WARRANTY STATEMENT.
NEUROMETRIX DISCLAIMS ALL OTHER WARRANTIES AND
REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
NEUROMETRIX’S OBLIGATIONS FOR ANY FAILURE OF A
PRODUCT TO BE AS WARRANTED ARE LIMITED TO, AT
NEUROMETRIX OPTION, REPAIR OR REPLACEMENT OF THE
PRODUCTS SET FORTH IN THIS WARRANTY STATEMENT.
UNDER NO CIRCUMSTANCES WILL NEUROMETRIX
BE LIABLE FOR ACTUAL OR CLAIMED DEFECTS IN
ANY PRODUCT BEYOND THE REMEDIES SET FORTH
IN THIS WARRANTY STATEMENT. IN NO EVENT SHALL
NEUROMETRIX BE LIABLE FOR SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN
CONNECTION WITH THIS AGREEMENT REGARDLESS OF
THE LEGAL THEORY UPON WHICH SUCH CLAIM IS BASED
AND EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE
POSSIBILITY THEREOF.
Chapter 10
Maintenance, Safety, and Service
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