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35
en
Problem Cause Remedy
Grinding unit does not
grind the beans.
Beans are not falling into
the grinding unit (beans too
oily).
Gently tap the bean container (1).
Change the type of coffee if neces-
sary.
When the bean container (1) is
empty, wipe it with a dry cloth.
No hot water dispensed. The milk frother (6) is
soiled.
Clean the milk frother (6), see
“Maintenance and daily cleaning”.
Too little or no milk froth. The milk frother (6) is
soiled.
Clean the milk frother (6), see
“Maintenance and daily cleaning”.
Milk unsuitable for frothing. Use milk with a fat content of at
least 1.5%.
The milk frother (6) is not
assembled correctly.
Wet the milk frother parts and press
together rmly.
Build-up of limescale in the
appliance.
Descale the appliance as described
in the instructions.
Coffee dispensing slows
to a trickle or stops
completely.
The grind setting is too ne
or the pre-ground coffee is
too ne.
Adjust the grinding unit to a coarser
setting or use coarser pre-ground
coffee.
Build-up of limescale in the
appliance.
Descale the appliance as described
in the instructions.
Coffee has no “crema”. Unsuitable type of coffee. Use a type of coffee with a higher
proportion of robusta beans.
The beans are no longer
fresh.
Use fresh beans.
The grind setting is not
suitable for the beans.
Adjust the grind setting to ne.
Coffee is too “acidic”. The grind setting is too
coarse or the pre-ground
coffee is too coarse.
Adjust the grinding unit to a ner
setting or use ner preground
coffee.
Unsuitable type of coffee. Use a darker roast.
Coffee is too “bitter”. The grind setting is too ne
or the pre-ground coffee is
too ne.
Adjust the grinding unit to a coarser
setting or use coarser pre-ground
coffee.
Unsuitable type of coffee. Change the type of coffee.
The water lter does not
stay in position in the
water tank (16).
The water lter is not tted
correctly.
Firmly press the water lter straight
down into the tank connection.
If you are unable to solve the problem, please call the hotline.
You will nd the telephone numbers at the back of these instructions.
Simple troubleshooting
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