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24
Troubleshooting
PROBLEM
POSSIBLE
CAUSE
POSSIBLE SOLUTION
Ice maker
does not
operate
Ice maker is unplugged
Plug ice maker in.
Breaker tripped
Reset breaker
-
if it happens again, call an authorized service
center.
Switch turned to “OFF”
Turn switch to “ICE”.
The ice tank is full.
The ice maker has stopped since the ice detection sensor
inside the tank is activated.
The ice maker will not resume operation immediately after
removing ice -- wait for 15~30 minutes.
Ice cubes are
too large
The ambient temperature is
too low.
The lower the ambient temperature, the bigger the ice will be
and vice versa.
Ice thickness control does
not work.
Contact the customer service center for details on how
to control the thickness of ice.
Ice cubes are
too small
The ambient
temperature is too
high.
The lower ambient temperature is, the bigger the
ice will be, and vice versa.
Too little water in the water
tank.
Check the water supply.
The water nozzle does
not eject water.
Check the water supply and see if the nozzle is clogged with
foreign object.
Ice thickness control does
not work.
Please contact customer service center for controlling
thickness of ice.
Ice is
fragmented.
Water is not accurately
sprayed from the nozzle to
the center of the vaporizer
cube.
Clean the ice maker
-
the nozzle may be clogged with a
foreign object.
The tank is
not
fully filled
with
ice
cubes.
Check the operation time.
The ice tank will be filled with ice after about 12 hours of
operation.
There is water in the ice tank.
Make sure the drain pipe of the water tank is properly connected
and clean the drain.
Hot air is blown to the tank.
Check the site where the product is installed.
The ice
cubes are
white.
Too little water in water tank.
Check the water supply as well as whether water leaks from
the tank.
The ice
maker is
operating,
but no ice is
made.
Too little water in water tank.
Check the water supply. Check the water supply valve.
Ice cubes are stuck on
the vaporizer.
Check the water supply. Check the water supply valve. Check
the hot gas valve.
The water does not get cold.
Check the water supply valve. Contact the customer service center
if the
valve is fine.
Water is not sprayed.
Check the water in the water tank. Check if the circulation pump is
working.
Condenser is not working.
The condenser has too much dust. Clean the
condenser. Check the fan motor of the condenser.
The ambient temperature is too high. Check the conditions where
the
product is installed or contact the customer service center.
Hot gas leaks.
Contact the customer service center.
Refrigerant needs to be
refilled.
Contact the customer service center.
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