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40
Before You Call
Oven racks discolored or do not
slide easily
Oven racks left in oven cavity during self clean. Remove oven racks from oven cavity before
starting a self-clean cycle. Clean by using a mild abrasive cleaner following manufacturer's
instructions. Rinse with clean water, dry, and replace in oven.
Soil not completely removed after
self clean
Self clean was interrupted. Review instructions on “Setting Self Clean” on page 31.
Excessive spills on oven bottom. Remove excessive spills before starting self clean.
Failure to clean soil from the oven frame, the door liner outside the oven door gasket, and
the small area at the front center of the oven bottom. These areas are not in the self-
cleaning area, but get hot enough to burn on residue. Clean these areas before starting the
self-cleaning cycle. Burned-on residue can be cleaned with a stiff nylon brush and water or a
nylon scrubber. Be careful not to damage the oven gasket
Areas of discoloration with metallic
sheen on cooktop surface.
Mineral deposits from water and food. Remove them using cooktop cleaning creme applied
to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Scratches or abrasions on cooktop
surface.
Coarse particles such as salt or hardened soils between cooktop and utensils can cause
scratches. Be sure the cooktop surface and bottoms of utensils are clean before use. Small
scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Apply
cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware.
Metal marks on the cooktop. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on the
cooktop surface. Apply cooktop cleaning creme to the ceramic surface. Buff with a non-
abrasive cloth or sponge. For more information, see “Cooktop Maintenance” on page 36.
Brown streaks or specks on cooktop
surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor blade scraper to
remove soil. For more information see “Cooktop Maintenance” on page 36.
Self Clean Problems
Self clean does not work. Oven control not set properly. See “Setting Self Clean” on page 31.
Oven racks discolored or do not
slide easily.
Oven racks left in oven cavity during self clean. Remove oven racks from oven cavity before
starting a self-clean cycle. Clean by using a mild abrasive cleaner following manufacturer's
instructions. Rinse with clean water, dry, and replace in oven.
Soil not completely removed after
self clean.
Self clean was interrupted. Review instructions on “Setting Self Clean” on page 31.
Excessive spills on oven bottom. Remove excessive spills before starting self clean.
Failure to clean soil from the oven frame, the door liner outside the oven door gasket, and
the small area at the front center of the oven bottom. These areas are not in the self-
cleaning area, but get hot enough to burn on residue. Clean these areas before starting the
self-cleaning cycle. Burned-on residue can be cleaned with a stiff nylon brush and water or a
nylon scrubber. Be careful not to damage the oven gasket.
Problem Cause / Solution
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