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AFTER-SALES SERVICE
In order to receive a more complete assistance, please register your
product on www.indesit.com/register.
BEFORE CALLING THE AFTER-SALES SERVICE:
1. See if you can solve the problem by yourself with the help of the
suggestions given in the TROUBLESHOOTING.
2. Switch the appliance o and back on again to see if the fault persists.
IF AFTER THE ABOVE CHECKS THE FAULT STILL OCCURS, GET IN
TOUCH WITH THE NEAREST AFTER-SALES SERVICE.
To receive assistance, call the number shown on the warranty booklet or
follow the instructions on the website www.indesit.com.
When contacting our Client After sales service, always specify:
• a brief description of the fault;
• the type and exact model of the appliance;
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Made in X
Type: XXXMod.: XXX
01
XXXX XXX XXXXXXX XXXX XXXXX
XXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
• the serial number (number after the word SN on the rating plate
located under the appliance). The serial number is also indicated in
the documentation;
Mod.
Ind.C. XXXX XXXX XXXX
XXX XXX
Prod.N. 86999XXXXXXX
S.N.
XXXX XXXX XXXX
• your full address;
• your telephone number.
If any repairs are required, please contact an authorized after-sales
service (to guarantee that original spare parts will be used and repairs
carried out correctly).
400011660828
TROUBLESHOOTING
If the hob does not operate correctly, before calling the After-Sales Service,
refer to the Troubleshooting Guide to determine the problem.
• Read and follow the instructions given in the section “Daily use“.
• Check that the electricity supply has not been shut o.
• Dry the hob thoroughly after cleaning it.
• If a cooking zone has been selected and an “F“ or an “ER“ appear
on the display followed by a number, contact the After Sales Service
and inform them.
• If the error code is “F03“, “ER03“ or “E02“, try to solve it by following
these instructions:
• If the error “E02“ appears, please make sure you haven’t been pressing
buttons for more than 5 seconds, no object is on the HMI area and
that it’s clean and dry - when cleaning, please follow the “Maintenance
and Cleaning“ paragraph.
• If the error “F03“ appears, try turning the cooktop o and on again.
• If the error “F04“ appears, contact After Sales Service and let them
know which code is displayed.
• If the hob does not work following intensive use, the hob internal
temperature is too high. Wait a few minutes until the hob cools down.
• If the heater is not continuously on but switches on and o cyclically
even if on the display the power level does not change, this is part
of the normal functioning of the hob. The on/o cycle allows the
power regulation of the heater and is completely normal. In some
cases, thermal protection could switch o the heater for some time
to avoid glass damage. Examples of such cases are: cooking a long
time at a high power level, using pots smaller than the heating
element, and not at-bottomed pots.
• If the hob is emitting a brief sound without the customer pressing
any buttons, please take care of any liquid spills on the HMI. Please
dry the HMI and continue using the hob. If the hob has been
switched o automatically, it can be caused by a liquid presence on
HMI. Please dry the HMI and switch the hob back on.
If after the above checks the fault still occurs, get in touch with the nearest
After Sales Service.
EN
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