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58 English
Troubleshooting
Troubleshooting
Problem Possible cause Solution
The oven
smokes
excessively
during broiling.
The oven controls have not
been set properly.
Refer to the section on using
the broiler starting on page
34.
The meat has been placed too
close to the element.
Reposition the rack to provide
proper clearance between
the meat and the element.
Preheat the broil element for
searing.
The meat has not been
properly prepared.
Remove the excess fat from
the meat. Cut away fatty
edges that may curl, leaving
the lean intact.
Grease has built up on oven
surfaces.
Regular cleaning is necessary
when broiling frequently.
Food does not
bake or roast
properly.
The oven controls have not
been set correctly.
See the chapter on operating
the oven starting on page 28.
The oven rack has been
positioned incorrectly or is
not level.
See the section on using the
oven racks on page 31.
Incorrect cookware or
cookware of improper size is
being used.
The oven sensor needs to be
adjusted.
See the section on adjusting
the thermostat on page 44.
Problem Possible cause Solution
Food does not
broil properly.
The serving size may not be
appropriate.
Refer to the cooking guide for
serving sizes on page 35, and
then try again.
The rack has not been
properly positioned.
See the broiling
recommendation guide on
page 35.
The cookware is not suited for
broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
• Preheat the broil element
for 10 minutes.
• See the broiling
recommendation guide
on page 35.
The oven
temperature is
too hot or too
cold.
The oven sensor needs to be
adjusted.
See the section on adjusting
the thermostat on page 44.
The oven will
not self-clean.
The oven temperature is
too high to start a self-clean
operation.
Allow the range to cool and
then reset the controls.
The oven controls have been
set incorrectly.
See the section on self-
cleaning on page 46.
A self-cleaning cycle cannot
be started if the oven lock
feature has been activated or
if a radiant surface element
is on.
Deactivate the oven lock
(see page 42). Make sure all
surface elements are turned
off.
NE63T8711_AA_DG68-01209A-00_EN.indd 58 3/27/2020 12:44:14 PM
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