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27English
APPENDIX
Troubleshooting
Before calling for service, review the problems and solutions below. If none of the
suggested solutions resolve your problem, please visit our website at www.samsung.com or
call Samsung Customer Care. Note that you will be charged for any service calls in which no
defects were found.
Problems Solutions
The vacuum cleaner
does not work.
• Check the battery level and charge the battery.
• Check whether the product is turned off, and then press the
power button to turn it on.
• Check whether the dustbin or brush is blocked.
• If the vacuum has not been used for a long time, charge the
battery.
Suction force
decreases suddenly
and the vacuum
makes a vibrating
sound.
• Check whether a brush, dustbin or pipe is clogged with foreign
matter and remove it.
• Check whether the dustbin is fully lled with dust. If it is,
empty the bin.
• Check whether the lter is dirty. If it is, clean the lter.
• Check the battery level and charge the battery if necessary.
The vacuum cleaner
cannot be charged.
• Conrm that the voltage provided to the battery charger
matches the requirements of the charger. (See page 2.)
• Check if the vacuum cleaner is turned on, and then check if the
LED of the battery level indicator is turned on.
• Check if foreign matter (dust) is on the charging terminal.
Remove any foreign matter with a cotton swab or soft cloth.
The rotating brush
(drum) inside a brush
does not work.
• After turning off the vacuum, check whether the brush is
clogged with foreign matter. If so, remove the foreign matter.
After cleaning the brush, turn on the vacuum again.
• Check if the vacuum cleaner is turned on and then turn it off
and on again.
– For the Soft Action Brush, if the overheating prevention
device for the brush motor operates, it may take about
10minutes of time to cool the motor.
An odor is coming
from the air outlet of
the vacuum cleaner.
• Empty the dustbin and clean the lters frequently.
– As your vacuum cleaner is a new product, it may have a
slight odor for the rst 3 months after purchase.
– If you use the vacuum cleaner frequently, accumulated dirt in
the dustbin or dust on the lter may generate an odor.
• Replacement lters are available at your local Samsung service
agent.
After nishing
cleaning, foreign
matter comes out of
the brush.
• After nishing cleaning, press and hold the turbo mode button
for about 10 seconds to suction up the remaining small dust
particles.
Stick_VS8000-V2_EN_00803R-03_SA.indd 27 2019-01-03 오후 4:43:49
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