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What Does This Guarantee Cover / How Long Does The Guarantee Last
Our goods come with warranties that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1.1. Rug Doctor guarantees to the original purchaser for a period of 2 years from the date of
purchase (“Guarantee Period”), the machine supplied by Rug Doctor and every component
part thereof (collectively, “Machine”) shall be free from material defects. However, this
guarantee is subject to Clauses 1.2, 1.3 and 1.4 and does not apply in the circumstances
described in Clause 2.1.
1.2. Subject to Clause 2.1, if:
(a) you give notice (in accordance with the “How Do I Get Service Under This Guarantee”
section below) to Rug Doctor during the Guarantee Period within a reasonable time of
discovery that the Machine has a material defect; and
(b) Rug Doctor is given a reasonable opportunity of examining the Machine; and
(c) you (if asked to do so by Rug Doctor) return the Machine to Rug Doctor’s place of
business, payment for which will be in accordance with the “Expenses” section below;
Rug Doctor will repair or replace the Machine without further charge.
1.3. The guarantee at Clause 1.1 shall apply to any replacement Machine (for a period of 2 years
from the date of delivery of that replacement) and any repaired Machine (for the original
Guarantee Period) supplied by Rug Doctor.
1.4. This Guarantee is given in addition to, and does not affect, your legal rights in relation to the
Machine that is faulty or not as described.
What The Guarantee Does Not Cover
2.1. The guarantee at Clause 1.1 does not apply to any defect in the Machine arising from:
(a) any further use of the Machine made by you or any third party after giving notice in
accordance with Clause 1.2;
(b) your failure, or that of any third party, to follow Rug Doctor’s oral or written instructions
(including but not limited to the User Guide supplied with the Machine) as to the storage,
use and maintenance of the Machine (as to the latter, for best operating efficiency and
cleaning, use of only Rug Doctor cleaning products is recommended);
(c) any alteration or repair, or attempted alteration or repair, by you or any third party of the
Machine without the written consent of Rug Doctor;
(d) fair wear and tear, wilful damage, negligence by you or any third party, accident,
improper use and abuse, or abnormal storage or working conditions; or
(e) use by you or any third party of the Machine in any way or at any time for rental
purposes.
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2.2. If Rug Doctor fails to comply with these terms, then it shall be responsible for loss or damage
that you suffer that is reasonably foreseeable result of its breach of the terms or its negligence,
but Rug Doctor shall not be responsible for any loss or damage that is not reasonably
foreseeable.
2.3. Rug Doctor is only supplying the Machine for domestic and private use. You agree not to
use the Machine for any commercial, business or re-sale purpose, and Rug Doctor has no
liability to you for any loss of profit, loss of business, business interruption, or loss of business
opportunity.
Expenses
If a Machine is returned to Rug Doctor for repair under the guarantee at Clause 1.1 within thirty (30)
days of delivery, Rug Doctor will pay the delivery charges both from and back to you. However, you
will be responsible for paying any delivery charges for Rug Doctor sending the Machine back to
you if the Machine is not considered by Rug Doctor to have a material defect. Thereafter, you may
be required to send the machine to Rug Doctor should repairs be required during the Guarantee
Period. You will be responsible for paying any delivery charges for sending the Machine to and from
Rug Doctor for repairs occurring under the guarantee and within the Guarantee Period and after the
initial thirty (30) days.
How Do I Get Service Under This Guarantee?
TO OBTAIN GUARANTEE ASSISTANCE, please call the Rug Doctor Consumer Support Team on:
1800 441 900 (9.00am to 5.00pm AEST Mon - Fri. closed public holidays) or e-mail info@rugdoctor.
com.au. Rug Doctor will need the following information in order to assist you: your name, address
and telephone number, product model and serial number, proof of purchase showing date and place
of purchase. Please explain the nature of the problem. Rug Doctor will review all the facts involved
and advise you as to recommended procedure. We recommend you keep the original carton and
packing materials.
Carpet Machine Hire Pty Ltd trading as Rug Doctor,
Unit 10/ 25-37 Chapman Street,
Blackburn North, 3 130 VIC
E-mail: info@rugdoctor.com.au
Web Site: www.rugdoctor.com.au
Unauthorised Use
For the avoidance of doubt, use of the Machine for rental purposes is strictly forbidden and would
result in you being unable to rely on this Guarantee. This Guarantee gives you specific legal rights.
We hope you enjoy your FlexClean cleaning experience.
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