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15
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers
can be found on the right-hand side of the oven door. You can
make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Energy and environment tips
Here you can find tips on how to save energy when baking and
roasting and how to dispose of your appliance properly.
Saving energy
■ Preheat the oven only if this is required by a recipe or is
indicated in the tables.
■ Use dark, lacquered or black enamel baking tins. These are
more efficient at absorbing heat.
■ Keep the oven door closed during cooking, baking and
roasting cycles.
■ When baking several cakes, these should be preferably
baked one after the other. The oven will still be hot, thereby
reducing the cooking time for the second cake. Two
rectangular baking tins can be placed side-by-side.
■ For long cooking times, the oven may be turned off
10 minutes prior to the specified time, allowing the item to
continue to cook but taking advantage of the oven's residual
heat.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
Tested for you in our cooking studio
Here you will find a selection of dishes and the ideal settings for
them. We will show you which type of heating and which
temperature are best suited for your dish. You can find
information about suitable accessories and the height at which
they should be inserted. There are also tips about cookware
and preparation methods.
Notes
■ The values in the table always apply to dishes placed into the
cooking compartment when it is cold and empty.
Only preheat the appliance if the table specifies that you
should do so. Do not line the accessories with greaseproof
paper until after they have been preheated.
■ The times specified in the tables are guidelines only. They will
depend on the quality and composition of the food.
■ Use the accessories supplied. Additional accessories may be
obtained as special accessories from specialist retailers or
from the after-sales service.
Before using the oven, remove any unnecessary accessories
and ovenware from the cooking compartment.
■ Always use oven gloves when taking hot accessories or
ovenware out of the cooking compartment.
Cakes and pastries
Baking on one level
The best results are obtained with the upper and lower heat
%
when baking cakes.
When baking using the hot air function
N, the following levels
are recommended for the accessories:
■ Cakes in moulds: level 2
■ Cakes on the tray: level 3
Baking at different levels
Using the hot air mode
N.
Baking on two levels:
■ Enamel baking tray: level 3
■ Aluminium tray: level 1
Trays put in the oven at the same time are not necessarily
ready at the same time.
The tables contain a number of tips for each dish.
E no.
FD no.
After-sales service O
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical
and electronic equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout the EU.
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