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19
24" FHD LED Backlit Gaming Monitor
www.insigniaproducts.com
Troubleshooting
Warning
Do not try to repair your monitor yourself. Contact authorized service
personnel.
Note
If the problem is not solved by using these troubleshooting instructions,
turn off your monitor, then turn it on again.
Symptom Solution
The power indicator is not on.
• Make sure that the power cord is connected to your monitor
and to a power outlet. See Connecting the power cable on
page 14.
• Make sure that your monitor is turned on. See Turning your
monitor on and off on page 15.
The power indicator is orange but
there is no picture.
• Your monitor may be in standby mode. Press any keyboard key
or move the mouse on the connected computer or move a
control on the connected game controller.
• Make sure that the computer is turned on.
• Make sure that the computer is working correctly. Press the
Caps Lock key. The Caps Lock indicator on the keyboard
should turn on or off.
• Make sure that the video cable is correctly connected to your
monitor and computer. See Connecting a device using the
HDMI port or page 12 or Connecting a device using the
Displayport on page 12.
• Make sure that no pins on the video cable are bent.
• Make sure that the graphics card in the computer is correctly
installed.
The Plug & Play feature is not working.
• Make sure that the computer operating system supports
Plug & Play.
• Make sure that the computer’s graphics card supports
Plug & Play.
• Make sure that no pins on the video cable are bent.
The picture is fuzzy.
•Adjust the Brightness and Contrast options on the Luminance
menu. See Adjusting menu options on page 16.
The picture flickers or intermittently
displays a black screen.
• Make sure that you set both the resolution and refresh rate on
your computer.
• Make sure that the video cable or port on the computer is
working correctly.
• Move nearby electronic devices. They may be interfering with
the video signal.
• Some graphics cards do not support the DP 1.2 monitor
setting. On your monitor, open the Display Settings menu, then
turn off the DP 1.2 option. See Adjusting menu options on
page 16.
• Your system may be taxing the graphics card. Try adjusting
Performance Options. On a Windows®-based system, open the
Control Panel, then select System and Security > System >
Advanced system settings. On the Advanced tab, select
Settings, then adjust Performance Options.
• To use the 1920 × 1080 @ 144Hz resolution and refresh rate,
make sure that your computer is connected to the Displayport
(DP) on your monitor.
• The 1920 × 1080 @ 144Hz resolution refresh rate is only
supported by AMD or NVIDIA dedicated graphics cards.
Intel HD integrated graphics does not support the 144 Hz
refresh rate.
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