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Brother
®
90 Days/One Year Limited Warranty and Replacement Service
(For USA Only)
Who is covered:
• This limited warranty ("warranty") is given
only to the original end-use/retail purchaser
(referred to in this warranty as "Original
Purchaser") of the accompanying product,
consumables and accessories (collectively
referred to in this warranty as "this
Product").
• If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product), prior to your purchase
you are not the Original Purchaser and the
product that you purchased is not covered
by this warranty.
What is covered:
• This Product includes a Machine and
Consumable and Accessory Items.
Consumable and Accessory Items include
but are not limited to label cassettes, cutters,
stamps, power adapters, cases and
batteries.
• Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying Consumable and Accessory
Items will be free from defects in materials
and workmanship, when used under normal
conditions.
• This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States).
What is the length of the Warranty
Period(s):
• Machines have a two-stage warranty: 90
days from the original purchase date and an
additional warranty up to one year from the
original purchase date.
• Consumable and Accessories Items
accompanying the Machine have a one-
stage warranty: 90 Days from the original
purchase date.
What is NOT covered:
This warranty does not cover:
(1) Physical damage to this Product;
(2) Damage caused by improper installation,
improper or abnormal use, misuse,
neglect or accident (including but not
limited to transporting this Product without
the proper preparation and/or packaging);
(3) Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non Brother
®
-brand parts and
Consumable and Accessory Items);
(4) Consumable and Accessory Items that
expired in accordance with a rated life;
and,
(5) Problems arising from other than defects
in materials or workmanship.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted
warranty repair without authorization from
Brother and/or alteration/removal of the serial
number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to either our Customer
Service Hotline at 1-877-478-6824
or a
Brother Authorized Service Center
within the
applicable warranty period
. Supply Brother
or the Brother Authorized Service Center with
a copy of your dated bill of sale showing that
this Product was purchased within the U.S.
For the name of local Brother Authorized
Service Center(s), call 1-800-521-2846.
What Brother will ask you to do:
After contacting Brother or a Brother
Authorized Service Center, you may be
required to deliver (by hand if you prefer) or
send the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.
You are responsible for the cost of
shipping, packing product, and insurance
(if you desire). You are also responsible for
loss or damage to this Product in shipping.
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