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English 33
Troubleshooting
Problem Cause Action
The oven does not
cook properly.
The oven door is
frequently opened during
cooking.
Do not frequently open
the door unless you are
cooking things that need
to be turned. If you open
the door often, the interior
temperature will be lowered
and this may affect the
results of your cooking.
The oven controls are not
correctly set.
Correctly set the oven
controls and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or size of
cookware is used.
Reset the oven controls or
use suitable cookware with
at bottoms.
Information codes
If the oven fails to operate, you may see an information code on the display.
Check the table below and try the suggestions.
Code Description Action
C-20
The temperature sensor is open.
Unplug the power cord of
the oven, and contact a local
Samsung service centre.
The temperature sensor is short.
C-F0
If there is no communication
between the main and sub MICOM.
C-F1
Only occurs during EEPROM Read/
Write.
C-21
This code appears when the oven
temperature high.
In case the temperature rises
over the limit temperature during
operation of each mode. (Fire
sensed.)
Unplug the power cord for
cooling enough time, and
restart the microwave oven.
C-F2
The touch key is malfunction.
Press Stop ( ) to try again.
C-d0
Unplug the power cord for
cooling enough time, and
clean the button. (Dust, Water)
When appear same problem,
contact a local Samsung
service centre.
NQ50K3130BS_EU_DG68-00523K-00_EN.indd 33 4/15/2016 11:51:50 AM
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