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32 English
Troubleshooting
Troubleshooting
Problem Cause Action
Turntable
While turning, the
turntable comes out
of place or stops
turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and
then try again.
The turn table
drags while turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Adjust the amount of food
and do not use containers
that are too large.
The turn table
rattles while
turning and is
noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue
stuck to the bottom of the
oven.
Grill
Smoke comes out
during operation.
During initial operation,
smoke may come from the
heating elements when
you rst use the oven.
This is not a malfunction,
and if you run the oven
2-3 times, it should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
Food is too close to the
grill.
Put the food a suitable
distance away while cooking.
Food is not properly
prepared and/or arranged.
Make sure food is properly
prepared and arranged.
Problem Cause Action
Oven
The oven does not
heat.
The door is open. Close the door and try again.
Smoke comes out
during preheating.
During initial operation,
smoke may come from the
heating elements when
you rst use the oven.
This is not a malfunction,
and if you run the oven
2-3 times, it should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
There is a burning
or plastic smell
when using the
oven.
Plastic or non heat-
resistant cookware is used.
Use glass cookware suitable
for high temperatures.
There is a bad smell
coming from inside
the oven.
Food residue or plastic has
melted and stuck to the
interior.
Use the steam function and
then wipe with a dry cloth.
You can put a lemon slice
inside and run the oven to
remove the odour more
quickly.
NQ50K3130BS_EU_DG68-00523K-00_EN.indd 32 4/15/2016 11:51:49 AM
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