Loading ...
Loading ...
Loading ...
20
NS-HMSB20
www.insigniaproducts.com
Troubleshooting
Check this list for a possible troubleshooting solution before calling for service.
PROBLEM POSSIBLE SOLUTIONS
The power does not
come on.
• Make sure that the AC power adapter is securely plugged
into the power outlet and the soundbar.
• Make sure that the soundbar is turned on. It does not turn
on automatically when you turn on your TV or other
sound source.
The remote control
does not work.
• Remove any obstacles between the remote control and
the IR sensor on the soundbar.
• The remote control batteries may be exhausted, replace
them.
• Move closer to the soundbar. The remote control is only
effective to approximately 26 ft. (8 m) of the soundbar
and within 30° on either side.
The sound is breaking
up or buzzing.
• Make sure that you are connected to an audio OUT jack
on your sound source. The port will not send audio out if
it is an INPUT jack.
• Make sure that all connections are secure and cables are
not broken or damaged.
• If you are using the OPTICAL connection, make sure that
the source device’s audio source is set to “PCM” format.
Refer to the documentation you received with the audio
source device (such as a TV or DVD/Blu-ray player) for
additional information.
• Connect to a different source device (such as a TV or
DVD/Blu-ray player) to see if the buzzing still occurs. If it
does not, this may indicate an issue with the original
source device.
• Use a different connection method (for example, try
Optical instead of AUX IN) between the soundbar and the
source device to make sure that the jacks on both devices
are still working.
• Make sure that the audio cable you are using is not
damaged or broken. Try using another one.
I can hear sound from
both my TV and my
soundbar.
• Turn off or mute the internal speakers of your TV. Refer to
the TV’s manual for instructions.
My TV remote does
not control my
soundbar.
• Universal remotes will only control your soundbar’s
volume. Use the controls on your soundbar or the remote
that came with it to change the soundbar’s audio source
or sound mode.
• Make sure that you aim your universal remote at the
remote sensor on the front of your soundbar.
• Make sure that you select the correct source on your
universal remote.
Loading ...
Loading ...
Loading ...