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15
TROUBLESHOOTING
If you experience Possible causes Solution
Nothing will operate A household fuse has blown or a circuit
breaker has tripped.
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Surface burners will
not operate
This is the first time the surface burners
have been used.
Turn on any one of the surface burner knobs to release air from
the gas lines.
The control knob is not set correctly. Push in knob before turning to a setting.
The burner ports are clogged. Clean clogged burner ports with a straight pin.
Surface burner
flames are uneven,
yellow, and/or noisy
The burner ports are clogged. Clean clogged burner ports with a straight pin.
On models with caps, the burner caps
are not positioned properly.
Make sure alignment pins are properly aligned with the
burner cap.
Propane gas is being used. The cooktop may have been converted improperly. Contact
a trained repair specialist.
Surface burner makes
popping noises
The burner is wet. Let it dry.
Burner sparks but
does not light
There is continuous sparking, but the
burner does not light.
Discontinue use of the surface burner and contact a service
technician.
Excessive heat
around cookware
on cooktop
The cookware is not the proper size. Use cookware about the same size as the surface cooking area,
element, or surface burner. Cookware should not extend more
than Z\x" (1.3 cm) outside the cooking area.
Cooktop cooking
results not what
expected
The proper cookware is not being used. Use medium-to-heavy cookware made of the material that cooks
food the way you want. The best cookware should have a flat
bottom, straight sides, and a well-fitting lid.
The control knob is not set to the proper
heat level.
Set the Cooktop Control to HI, MED, or LO, depending upon
the type of cooking you want to do.
The cooktop is not level. The cooktop must be level for the griddle to operate properly.
See the Installation Instructions for leveling instructions.
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit
https://kitchenaid.com. In Canada, visit http://www.kitchenaid.ca.
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